Part-time Counseling Program Assistant

Part-time Counseling Program Assistant Outreach•4.2 Carol Stream, IL Job Details Part-time $18•$20 an hour 17 hours ago Benefits Employee assistance program Employee discount Referral program Qualifications Microsoft Excel Microsoft Outlook Medical coding Maintaining patient confidentiality HIPAA Administrative experience Medical billing Clerical experience Healthcare compliance

Full Job Description Description:

Outreach is a Christian community service organization providing counseling, case management, youth development, older adult service, and community development. For 50 years, Outreach has changed the lives of thousands of individuals, children, youth, and families in DuPage County, IL, and we are seeking to hire a diverse staff of highly competent professional employees to pursue Outreach's mission to restore hope and provide opportunities for people to become all that God intends them to be. Outreach is hiring a Part-time Counseling Program Assistant within Outreach Counseling Center•Carol Stream to oversee the front desk and assist with related administrative duties. This location houses two clinical programs, both Outreach Counseling Center Carol Stream and Outreach Assessment Clinic.

Benefits & Compensation:

$18.00•20.00/hour•rate based on education, experience, skills, and language ability. Referral Program. Employee Assistance Program and Employee Discount. IL Paid Leave. A mission-driven environment that fosters personal development.

Responsibilities:

The Counseling Program Assistant will greet all clients and visitors, and screen calls for staff, take messages as needed, and transfer calls to voicemail while maintaining client confidentiality. The Counseling Program Assistant will provide general administrative support for the Outreach Counseling Center•Carol Stream including collecting insurance and ID documentation, photocopying, form creation, tracking staff PTO, and managing the Electronic Health Record (EHR) system with confidentiality and efficiency. The Counseling Program Assistant will support basic accounts receivable functions, including collecting client payments and following up on outstanding balances. The Counseling Program Assistant will communicate with clients regarding unpaid balances in a professional and timely manner. The Counseling Program Assistant will run and monitor basic productivity reports; follow up with staff on outstanding documentation or action items. The Counseling Program Assistant will assist with waitlist management, including contacting clients who have been on the waitlist for extended periods. The Counseling Program Assistant reports to the Outreach Counseling Center•Carol Stream Office Manager.

Schedule:

Part-time. An average of 10 hours/ week. Tuesday and Thursday, specific hours to be determined.

Requirements:

HS Diploma or BA/BS Degree in healthcare administration, business, or a related field. At least 1-2 years of experience in healthcare administration, ideally within a behavioral health or mental health setting. Professional presentation and strong client-care skills. Strong communication skills, excellent problem-solving, organizational, and time management abilities. Ability to take initiative and contribute to a positive team and office environment. Previous experience working in team environments, with a strong understanding of healthcare billing, coding, HIPAA regulations, and compliance requirements. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Ability to speak Spanish is a plus. A commitment to Outreach's Statement of Mission and Faith is required. Outreach complies with all applicable state and federal laws pertaining to nondiscrimination in employment, including nondiscrimination on the basis of race, color, sex, national origin, age, and disability. As a religious organization, Outreach reserves the right to make employment decisions based on its religious identity, as permitted by state and federal law.