Program Assistant - Alumni Relations

Program Assistant - Alumni Relations Villanova University, United States about 11 hours ago

Location:

Riley, INDIANA

Deadline:

; Posting Details Do you have questions about the application process? If so, please refer to the Applicant FAQ's. Position Information

Posting Number:

20260085V

Position Title:

Program Assistant - Alumni Relations Posting Type Student

Hours/week:

14 to 35 hours per week

Eligibility:

Work study preferred but open to all students Semester 2026 Summer Location Riley Hall Detailed Work Schedule Number of positions: 1

Department:

603-Alumni Relations Office

Contact Name:

Paulette LeGendre

Contact Phone/Extension:

610-519-7977 Position Summary Information

Job Description Summary:

The Program Assistant will support the Office of Alumni Relations in several important functions, such as customer service, data management, and event logistics.

Key duties include:

o Serving as a first point of contact for external alumni, media, and external constituents via phone, email, and in-person inquiries, acting as an ambassador for the university and consistently demonstrating professionalism and discretion. o Identifying and escalating sensitive, sociopolitical, or complex alumni concerns to the appropriate Alumni Relations staff for resolution. o Partnering with the Advancement Services team, driving alumni data updates and requests through the appropriate forms and channels. o Maintaining customer support documentation, approved response templates and key contacts for the Alumni Help Desk. o Providing support for signature Alumni Relations events (e.g. Reunion, Student Orientation, Family Weekend, Homecoming) as needed. o Conducting research and formatting projects for Alumni Relations staff members. o Performing clerical duties such as preparing inter-office and post office mailings, making copies, stuffing information packets, etc. o Assisting with bi-annual processes such as maintaining collateral gift inventory, organization of gift closet and production room organization (2X per year). o Other duties as assigned.

Requirements:

o Current undergraduate student. o Previous customer service experience. o Strong communication skills (written and verbal), attention to detail, and ability to manage multiple tasks efficiently. o Comfort communicating with a wide variety of people (including older alumni) o Resourceful problem-solver with consistent follow through o Attention to detail and emphasis on accuracy in work. o Ability to exercise discretion, confidentiality, and good judgment. o Ability to initiate and complete tasks with minimal supervision; proactive about asking questions and escalating issues to supervisor. o Knowledge of Microsoft Word, Excel, and PowerPoint o Ability to learn and use other software systems (Salesforce, Microsoft Teams, STOVA, Airtable)

Additional Information:

Occasional weekend/evening hours to help staff on-campus events; highly encouraged but not required. Possibility to stay on during the school year. We welcome and encourage applications from students of all undergrad class years.

Physical Demands Summary:

The job sometimes requires stooping or bending; some very light lifting such as three or four reams of paper or books (up to 20 pounds), may be required.

Wage Rate:

$11.25 per hour Posting Detail Information Closing Date (11:59pm ET): Open Until Filled Yes Similar Positions Fraternity And Sorority Life Graduate Assistant, Indiana State University, United States, about 22 hours ago Position Details Position Details Student Employment Enrollment Requirements Indiana State University graduate student enrolled in at least 5 credit hours and has a 3.0 or above GPA.. Comments to ... Computer Technician I, Indiana State University, United States, about 22 hours ago Position Details Position Details Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours. Comments to Applicants All student employees will... Student Intramural Sports Supervisor, Indiana State University, United States, about 22 hours ago Position Details Position Details Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours. Comments to Applicants All student employees will... Summer Rowe Clinic Operations Assistant, Indiana State University, United States, about 22 hours ago Position Details Position Details Student Employment Enrollment Requirements Indiana State University graduate student enrolled in at least 5 credit hours and has a 3.0 or above GPA.. Comments to ... Fitness Graduate Assistant, Indiana State University, United States, about 22 hours ago Position Details Position Details Student Employment Enrollment Requirements Indiana State University graduate student enrolled in at least 5 credit hours and has a 3.0 or above GPA.. Comments to ... Wzis Multimedia Director, Indiana State University, United States, about 21 hours ago Position Details Position Details Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours. Comments to Applicants All student employees will...