Program Assistant

Thrive Behavioral Health is actively hiring a full time Program Assistant to support the Rosedale Clinical Office. The role of the Program Assistant at Thrive Behavioral Health is to serve as a lead administrator directly supporting the organization's Program Directors. The Program Assistant completes a variety of high-level technical and administrative duties in an effort to complete the Company's mission.

EXPECTATIONS OF ALL STAFF 1.

Adheres to all Thrive Behavioral Health Policies and Procedures. 2. At all times, conducts self in a manner that represents Thrive Behavioral Health values. 3. Maintains a positive and respectful attitude with all work-related contacts. 4. Communicates regularly with supervisor about departmental and Thrive Behavioral Health concerns. 5. Consistently reports to work and meetings on time, prepared to perform the duties of the position. 6. Meets productivity standards and performs duties as workload necessitates, including two (2) evenings until approximately 7:30-8:00 pm, unless otherwise approved. 7. Consistently demonstrates an accurate understanding and application of his/her specific role in the surveillance, prevention, and control of infections to children, families, visitors, and staff according to Thrive Behavioral Health policies and procedures. 8.

Promotes a safe environment through:

Performing duties in a manner that upholds OSHA standards Following infection control policies and procedures Adhering to facility and department safety policies Reporting all potential safety risks Completing incident reports in a timely manner as defined in Thrive Behavioral Health's policies and procedures Supporting company health and infection control policies Responding correctly to codes and drills Utilizing supplies in a cost effective manner

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.

Updates social media and/or website information. 2. Attends meetings as assigned and reports on major points and actions resolved or needed to be taken. 3. Resolves administrative problems by preparing reports, analyzing data and identifying solutions if requested. 4. Handles a variety of matters involving contact with various staff and prescribers. 5. Composes correspondence and disseminates to appropriate individuals. 6. Develops and updates administrative systems to make them more efficient. 7. Prepares various documents and handles confidential matters in accordance with clinic policies and procedures. 8. Ensures equipment operates effectively, calls for repairs when necessary, maintains equipment inventories, and evaluates the performance of new equipment. 9. Serves as backup to front desk staff when needed. 10. Disinfects various items as needed per infection control. 11. Attends and completes all required agency trainings. 12. Purchases office materials, when requested. 13. Performs other duties and tasks as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

1. Prefers minimum of two years of administrative experience, including one year of experience in healthcare. 2. Knowledge of industry standards as related to the position of Program Assistant. 3. Basic knowledge of PC software programs, particularly Microsoft Word, Excel, & Outlook is preferred. Program Assistant 3 4. Knowledge of purchasing, budgeting, and inventory control. 5. Written and oral communication skills. 6. Must be able to concentrate on work amid distractions such as noise, conversations and foot traffic. 7. Must be able to work independently with little supervision in an unstructured environment with multiple demands. 8. Must possess a reading and writing level that provides for clear expression and/or understanding of assignments related to job description. 9. Be fully aware of all facility programs, their eligibility requirements, competencies and strengths. 10. Has the ability to consistently consult with supervisor when necessary and works as a team. 11. Must be organized, flexible, and able to demonstrate self-motivation and prioritization. 12. Ability to represent the program well in interactions both inside and outside the facility in person and over the telephone.

COMPETENCIES

Allows patient to maintain control; involves patient in decision-making and planning of care, as appropriate to condition and situation. Encourages client to participate in treatment. Recognizes potential abuse/neglect. Encourages family support. Recognizes/respects concerns over interruption of work/plans/separation from family, etc. Recognizes fears regarding potential lifestyle changes. Encourages verbalization of fears and anxiety; maintains age-appropriate communication

MISSION STATEMENT

The mission of Thrive Behavioral Health is to provide quality mental health services to individuals and families with a focus on reducing traditional barriers to accessing treatment and ensuring a high level of collaboration with our community partners. We are committed to treating patients and their families with the highest regard and respect for patients to work toward reaching their highest growth potential in their therapeutic process. This is accomplished through the strict adherence to the highest ethical standards of care and policies and procedures set forth by the Maryland State Department of Health and the Joint Commission. Thrive Behavioral Health ensures all clients are treated with compassion, respect, and dignity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. Thrive Behavioral Health employees are competent and responsible personnel who adhere to a strict code of professional ethics which include but are not limited to the prohibition of fraternization with patients, exploitation of patients, or any criminal behaviors. Thrive Behavioral Health provides clients with accurate and complete information regarding the available services including the program rules, regulations, goals and objectives of the program. Appropriate provision or referral to alternative treatment modalities is made at any time before, during, or after treatment if they are requested or the client's needs are out of the scope of our practice. Thrive Behavioral Health will ensure that discharge from treatment is conducted in accordance with Maryland COMAR and the Joint Commission standards. Thrive Behavioral Health adheres to both COMAR and Joint Commission environment of care standards. Thrive Behavioral Health will take all necessary and appropriate measures to maintain individual client records and information in a confidential and professional manner. Thrive Behavioral Health strives to maintain positive relations with the surrounding community and pursues every reasonable action to encourage responsible behaviors and community safety.

MINIMUM JOB REQUIRMENTS

Education, Training, and Experience Required:

1. High school diploma, or GED equivalent or two years' relevant work experience. 2. Preferred, Experienced as an administrative professional, preferably in the field of behavioral health. 3. Preferred, Bachelor's degree in social work, counseling or psychology from an accredited university or related field: BSW or MSW preferred (Significant relevant experience could replace the educational requirement). 4. Preferred, CPR/First Aid Certification.

PHYSICAL DEMANDS/WORKING CONDITIONS

The essential functions of this job include the following physical and intellectual demands: o Frequently sit, stand, and or walk o Frequently hearing, seeing and speaking o Regularly typing o Occasionally lift and/or move up to 25 pounds o The ability to work in a fast-paced environment with potential for stressful situations o Comprehends and performs job duties at a reasonable pace while using attention to detail o Concentrates, formulates plans, and makes decisions o Able to safely and legally drive a personal vehicle to complete assigned duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of the industry, working in the evenings, approximately 7:30-8:00 pm, may be expected

EEOC STATEMENT

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60_1.4(a), 60-300.5(a) and 60-741.5 (a), prohibiting discrimination against qualified individuals based on their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.