Program Assistant days Greater Baltimore Medical Center (GBMC) United States, Maryland, Towson 555 Towsontown Boulevard West (Show on map) Sep 10, 2026

Under direct supervision, varied secretarial and administrative duties, which support the delivery of patient care needs while maintaining compliance with all regulatory agencies and program policies.

Education:

None

Licensures/Certifications:

Not Applicable

Experience:

1 year of related experience required in order to demonstrate understanding of general office and patient care policies, programs, filing systems, screening, directing visitors and calls. Word processing and data entry experience.

Skills:

• Basic knowledge of medical terminology beneficial.
  
• Skill in using computers and a variety of personal productivity applications.
  
• Ability to read and write to proof read and edit routine correspondence and forms.
  
• Ability to type routine correspondence and data enter information into the computer timely and accurately.
  
• Ability to prioritize position duties and responsibilities as well as attend to multiple demands and requests simultaneously and assess situations and act accordingly.

Principal Duties and Responsibilities:

• Provides secretarial support, prepares correspondence and reports and performs data entry as assigned.
  
• Acts as receptionist for the assigned area, answers incoming calls and directs them to the appropriate team member. Greets visitors, patients and employees and assists as appropriate.
  
• Responds to customer service requests regarding patients, families, payers, referral source, vendors, etc.
  
• Develops and maintains record keeping and filing systems following program protocols.
  
• Coordinates new patient referrals and associated paperwork.

All roles must demonstrate

GBMC Values:

Respect I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy

Listens and responds appropriately to others' needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations

Actively pursues learning and self-development

Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others

Takes ownership of problems and does what is needed to solve them

Appropriately plans and utilizes required resources for various job duties

Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will keep people informed. Works cooperatively and collaboratively with others for the success of the team

Addresses and resolves conflict in a positive way

Seeks out the ideas of others to reach the best solutions

Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity. I will protect the patient. Demonstrates honesty, integrity and good judgment

Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. Embraces change and improvement in the work environment

Continuously seeks to improve the quality of products/services

Displays flexibility in dealing with new situations or obstacles

Achieves results on time by focusing on priorities and manages time efficiently Pay Range $17.30 - $25.11 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.