Temporary House Program Assistant, Ronald McDonald House at Mercy Kids Ronald McDonald Charities of the Ozarks Springfield, MO Job Details Temporary | Part-time 20 hours ago Qualifications Computer operation Customer communication Volunteer management Customer service In-person customer service High school diploma or GED Driver's License Typing Full Job Description Ronald McDonald House Ozarks, Inc. Temporary House Program Assistant, Ronald McDonald House at Mercy Kids

REPORTS TO

Ronald McDonald House Director of Programs

OVERVIEW

The House Program Assistant supports our mission of keeping families with ill or injured children together and close to the care and resources they need. The position serves as a frontline representative of Ronald McDonald House Ozarks and helps ensure the successful day-to-day operation of the Ronald McDonald House at Mercy Kids in a positive, professional, and family-centered manner within the procedures and policies established by Ronald McDonald House Ozarks. The House Program Assistant works collaboratively with House leadership, staff, volunteers, hospital partners, and families to provide a warm, supportive home-away-from-home for families experiencing a pediatric medical crisis. The position assists with family services, volunteer engagement, operational support, facility oversight, documentation, and administrative responsibilities while helping maintain a safe, welcoming, and compassionate environment for all guests. Flexibility, sound judgment, strong communication skills, and the ability to work independently are essential. This temporary part-time position is scheduled for approximately 15-25 hours per week. Hours may vary based on House needs and may include weekday, evening, weekend, and holiday coverage. The position may also occasionally assist with coverage or operational support at the Ronald McDonald House near Cox South. Typical responsibilities may include assisting during periods of increased family occupancy, staff absences, volunteer shortages, and special events. The House Program Assistant must successfully complete the organization's required criminal background check and maintain a valid driver's license. Must be able and willing to obtain and hold a Class E Driver License if deemed necessary. Physical requirements include seeing to read documents and use a computer, typing and using electronic devices, hearing well enough to communicate with associated publics, alternating between standing or sitting, driving a vehicle, keyboarding, crouching or stooping, and routinely lifting, carrying, and moving materials weighing up to 50 pounds.

Classification:

Part-Time, Temporary, Nonexempt Schedule:

Approximately 15-25 hours per week

Status:

Temporary Position with Potential for

Permanent Employment Work Schedule & Coverage Expectations:

Scheduled for approximately 15-25 hours per week. Schedule may vary based on operational needs. May occasionally provide support or coverage at the House near Cox South when needed. Availability for a combination of weekday, evening, and weekend shifts is preferred. May occasionally provide holiday coverage when needed. Supports House operations during staff absences, volunteer shortages, special events, family activities, and periods of high occupancy. This position is not part of the on-call rotation. The position divides into the following areas: I. Overall House Management/Administration II. Guest Relations and Direction III. Volunteer Support and Engagement IV. Attitude and Professionalism V. Community Programs and Fund Development I.

Overall House Management/Administration:

A. Provides administrative and operational support for the House. B. Handles routine House communications and visitor interactions. C. Maintains records, forms, reports, logs, and documentation. D. Monitors supplies and communicates inventory needs. E. Conducts House inspections and reports maintenance, safety, or operational concerns. F. Assists with donation documentation, occupancy reporting, program statistics, and data collection. G. Supports House policies, safety standards, and emergency procedures. H. Assists in maintaining a safe, secure, and welcoming environment. II.

Guest Relations and Direction:

A. Provides a warm, compassionate, and supportive experience for guests. B. Assists with guest registration, orientation, check-in, and check-out procedures. C. Provides information regarding House, hospital, and community resources. D. Maintains awareness of guest needs and communicates concerns appropriately. E. Assists with family activities, hospitality efforts, celebrations, and special programs. III.

Volunteer Support and Engagement:

A. Assists with volunteer onboarding, training, scheduling, and communication. B. Supports volunteer records, applications, and background check documentation. C. Promotes the philosophy that volunteers are "The Heart of the House." D. Provides support, encouragement, and guidance to volunteers. E. Supports Meals from the Heart and volunteer recognition efforts. IV.

Attitude and Professionalism:

A. Maintains a positive attitude and promotes an atmosphere of compassion, hospitality, inclusion, and respect. B. Demonstrates honesty, integrity, professionalism, and sound judgment. C. Communicates effectively with families, volunteers, staff, donors, and community partners. D. Maintains confidentiality of organizational, guest, volunteer, donor, and employee information. E. Recognizes and values the achievements and insights of predecessors in their role, as well as associated staff, community, activities, and events. F. Handles internal problems and information in a discreet and professional manner; uses good self-control, deals effectively with emergencies, and maintains confidentiality. G. Demonstrates the desire to continue learning through active efforts toward self-development and consistently meets deadlines. H. Uses time effectively, provides quality work without taking shortcuts, and is willing to vary work assignments as needed. I. Demonstrates the

Following Eight Essential Characteristics:

i. Capacity for the Ronald McDonald House Ozarks Mission ii. Reliability iii. Diverse Range of Perspectives iv. Continuous Learning v. Teamwork vi. Adaptability vii. Open-Mindedness viii. Creativity V.

Community Programs and Fund Development:

A. Assists with House tours, volunteer group visits, donor visits, and community engagement activities. B. Supports special events, volunteer projects, and fundraising activities as needed. C. Assists with gathering stories, photographs, statistics, and operational updates. D. Supports leadership with special projects and operational initiatives. E. Performs additional duties as assigned. Qualifications Required High school diploma or equivalent. Successful completion of a criminal background screening process. Valid driver's license and reliable transportation. Demonstrated customer service and communication skills. Ability to work independently and collaboratively within a team environment. Commitment to the mission and values of Ronald McDonald House Ozarks. Qualifications Preferred Associate degree or equivalent combination of education and experience. Experience in nonprofit organizations, hospitality, healthcare, social services, volunteer programs, or customer service environments. Microsoft Office proficiency and strong organizational skills.

Position Timing & Wage:

This temporary position is expected to last for approximately 4-6 months. As operational needs evolve, the position will be reviewed at that time to determine whether an extension or other staffing adjustments are needed. The role is scheduled for up to 25 hours per week. Questions about compensation may be directed to .

Disclaimer:

This position is being established as a temporary role. Continued employment may be considered based on organizational needs, performance, and available funding. Nothing in this description should be interpreted as a guarantee of permanent employment. This description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Expected hours:

15.0 - 25.0 per week

Work Location:

In person