E-Z PASS PROGRAM ASSISTANT II

E-Z PASS PROGRAM ASSISTANT II 3.7 3.7

out of 5 stars 36 Hackett Hill Road, Hooksett, NH $19.96 - $26.41 an hour - Full-time The State of New Hampshire 202 reviews $19.96 - $26.41 an hour - Full-time State of New Hampshire Job Posting Department of Transportation Bureau of Turnpikes 36 Hackett Hill Road / Hooksett, NH

E-Z PASS PROGRAM ASSISTANT II

Position #21728 $19.96/hour - $26.41/hour •See total compensation information at the bottom of announcement. •~

NEW HAMPSHIRE DOT

~ Build Your Career. Build Your Community. Build New Hampshire. NHDOT Recruitment Brochure •The State of New Hampshire, Department of Transportation, Bureau of Turnpikes, has a full-time vacancy for an E-Z Pass Program Assistant

II. SUMMARY

: To assist the E-ZPass Program Manager in the planning, developing, and monitoring of the New Hampshire Department of Transportation's (DOT) E-ZPass program by providing customer service, technical analysis, and assistance creating reports to ensure vendors are in compliance with our contracts, legislation, Department of Safety-Division of Motor Vehicles and DOT procedures.

YOUR EXPERIENCE COUNTS

: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS

Education/Experience:

Equivalent combination of 3 years of education and experience after completion of high school. Experience and education must be in the fields of business, communications, hospitality management, paralegal, public administration, information technology or another computer related field.

License/Certification:

None Other Requirements:

None Trainee Option:

None

PREFERRED QUALIFICATIONS

None

AFTER-HIRE REQUIREMENTS

None

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available:

Yes No Criteria:

DISCLAIMERS

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

RESPONSIBILITIES

: Provides assistance to the E-ZPass Program Manager in reviewing customer accounts to ensure that they contain the appropriate system generated notifications. Assists the E-ZPass Customer Service Centers and Walk-In-Centers to ensure all performance measures are met and customers are assisted properly with their accounts and violation issues. Conducts data research and performs data entry for E-ZPass reports to ensure the program is operating efficiently and meeting the E-ZPass Interagency Group (IAG) program requirements to supply information to Bureau Administrators. Utilizes E-ZPass Back Office System to monitor and update E-ZPass files and Division of Motor Vehicles (DMV) administrative holds to ensure that the Turnpike Bureau and their vendors are meeting the requirements of the IAG and the Department of Safety's key performance measures. Assists the E-ZPass Program Manager with verifying that violation enforcement programs, including reciprocity with Massachusetts and Maine, are following requested actions and timelines. Researches and produces a customer communications history, to include any communications and account actions, to provide electronically to the DOT Hearing Office on violation issues, such as violations and payment tracking, for review prior to hearings. Supports the Turnpike Business Office, through the E-ZPass Program Manager, on E-ZPass business practices, by reviewing for accuracy and updating customer account expenditures, credits, bounced checks, or contract expenditures. Works with Bureau Administration to provide coverage during long and/or short-term absences of the E-ZPass Program Manager to ensure continuity of customer service tasks including reporting and research. Provides Bureau of Turnpikes website support through monitoring pages and data and updating the turnpikes website with approved data and documentation. Performs work in full conformance with all risk management, safety, and environmental standards, regulations, and administrative orders. For assistance creating your talent profile or applying online please contact James Roberg, Administrator, at (603)-271-8025 or at James.

G.Roberg@dot.nh.gov For additional information please contact Nicholas Alexander, Administrator, at (603) 485-3806 or at Bureau70@dot.nh.gov . •

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated. See this link for details on State-paid health benefits: https://www.das.nh.gov/hr/benefits.aspx Value of State's share of

Employee's Retirement:

12.87% of pay

Other Benefits:

Dental Plan at minimal cost for employees and their families ($500-$1800 value) Flexible Spending healthcare and childcare reimbursement accounts State defined benefit retirement plan and Deferred Compensation 457(b) plan Work/life balance flexible schedules, paid holidays and generous leave plan $50,000 state-paid life insurance plus additional low-cost group life insurance Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx Want the specifics? Explore the Benefits of State Employment on our website: https://www.das.nh.gov/hr/documents/BenefitBrochure.

pdf https:

//www.das.nh.gov/hr/index.aspx

EOE TDD Access:

Relay NH 1-800-735-2964