Testing Services Program Assistant

Job Summary:

Performs a variety of administrative and program support functions for the Testing Services department and Student Services Hub. Acts as a first point of contact for students and visitors. Administers tests, manages records, promotes services, and provides general customer service and support.

Essential Duties:

Greets students and visitors, and provides general information and assistance related to student services and the testing program. Assists in resolving problems and directs and refers students to appropriate College and community services as appropriate. Troubleshoots technical issues related to testing software, and assists students with basic questions regarding MHCC systems access and navigation of College and government websites and applications. Serves as certified test administrator, proctor, and reporter for a variety of assessments and exams. Communicates placement testing options to students, generates remote testing vouchers, verifies test scores for accuracy, and provides follow-up information to students post-placement. Adheres to security and proctoring requirements, incident handling, and reporting. Maintains familiarity with testing software and databases. Provides basic support for financial aid inquiries including, but not limited to, guidance on MHCC, federal, and state application processes and regulations. Assists with document intake, and escalates questions to financial aid advisers as needed. Collects, evaluates, and enters placement data into CX, and communicates multiple measures practices and policies to students and staff members. Maintains familiarity with the use of Multiple Measures for evaluation and placement of incoming students. Organizes and maintains required test records, documentation, and statistics. Accepts and processes cash payments, posts charges, issues change, processes refunds, and reconciles cash drawers as needed. Provides administrative support for the department. Responds to telephone and online inquiries. Facilitates maintenance requests and submits IT service orders.

Additional Duties:

Represents Testing Services on appropriate division, student services and campus-wide committees and at various meetings as requested. Assists with training of new Testing Services staff. Performs all other related duties as assigned.

Minimum Qualifications:

High school diploma or GED. Three (3) years of experience in test administration and/or office or program support, including at least two (2) years of experience in a student supporting role. Obtain certifications for proctoring exams within six (6) month of hire, and maintain annually or as dictated by the certifying body throughout employment. Must be available to work one evening per week. Intermediate (considerable) experience utilizing word processing, e-mail, spreadsheets, and databases preferably within the Microsoft Office Suite. Equivalent combinations of education and experience may be considered.

Preferred Qualifications:

Associates' degree or higher. Bilingual skills with fluency in English and Spanish, Russian, or other language that meets community needs. KSA's (Knowledge, Skills, Abilities): Filing and data entry skills. Intermediate keyboarding skills. Ability to operate standard office machines such as telephone, fax, and copier. Ability to effectively handle multiple tasks, priorities, and changing deadlines. Able to communicate effectively, both orally and in writing. Ability to interpret data and to solve problems.

Working Conditions:

This is an on-site position. Any remote work requires prior approval and must comply with MHCC Remote Work policies and administrative regulations. Remote work must be within the states of Oregon or Washington. Work is typically performed in a normal office environment while sitting at a computer terminal; however, some exposure to potentially dangerous situations while driving between work sites. Repetitive hand/wrist motion for data-entry and keyboarding functions. Frequent verbal interactions with students and staff. Salary Placement Initial salary placement will be based on years of relevant full-time equivalent experience at the sole discretion of the College, per the guidelines in the Collective Bargaining Agreement and in accordance with all applicable state and federal laws. Please include all relevant full and part-time experience (including unpaid and volunteer experience) in your application that you want the College to review towards potential placement. Hired employees will not have an opportunity to update past experience or appeal initial placement after the time of hire.