Description Position Summary:

Support Diversion services by providing friendly and efficient service to all callers, clients, and community partners. Professionally communicate information to staff and complete projects in an accurate and timely manner, according to Agency standards.

Responsibilities:

Provide clerical support Handle incoming calls related to Diversion team activities, and check after-hours messages to ensure they're quickly and accurately forwarded to the appropriate staff\nMaintain HIPAA protocol at all times\nMaintain staff schedule availability and assist the Program Manager, with maintaining the on-call schedule\nCheck all equipment to ensure readiness for use (including stocking paper, toner, etc.) Provide Program Support Open and close client chart episodes, run regular reports for chart audits, and review notes for accuracy and errors\nSupport program staff to schedule client appointments and screenings\nAttend community meetings as needed\nUpdate program trackers and spreadsheets during team huddles and after meetings\nMaintain meeting minutes and assist in scheduling team and community meetings\nMaintain current and accurate financial eligibility, including Medicaid, using ProviderOne database\nAssist with the development of informational brochures, newsletters, flyers, etc.\nAssist with all administrative duties to support the program and program staff\nAssist with special projects as assigned\nComplete program filing/scanning, and submit client and court correspondence on time\nMaintain program supplies and support Program Manager to submit finance requisitions Organize and compile program data in collaboration with the Program Manager\nReview available resources with participants eligible for outreach\nCoordinate with criminal court system partners and law enforcement for client eligibility and outreach Maintain and foster a positive and outgoing team atmosphere towards staff and client Perform other duties as assigned Qualifications\n

Job Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.

Non-Physical Requirements:

Education High School Diploma or GED, required\nAssociate degree in Business Administration or related field, preferred Experience 1 year experience in office or administrative work, required Special Skills Pleasant, professional, welcoming and friendly demeanor with staff and clients\nBilingual (English/Spanish) preferred, but not required\nDetail-oriented and able to manage multiple-line telephone system in a busy office setting, which requires multi-tasking\nComfortable with computer programs, specifically Microsoft Word and Excel with the ability to efficiently learn and navigate Electronic Medical Record (EMR) systems\nExperienced use of standard office equipment, including copier, fax, answering machine, postage meter, and calculator\nAbility to maintain a professional, positive, team-oriented service attitude toward clients and staff at all times Licensure, Registration, Certification Valid Washington State driver's license and minimum required liability insurance for WA State\nMust be deemed insurable as determined by Catholic Charities liability insurance provider Employment is conditional upon: Being cleared by criminal background check and fingerprinting when required

Work Schedule:

Monday-Friday, 8:00am - 5:00pm

Wage Range:

$20.14 - $23.32, depending on education & experience

Benefits:

13 paid holidays, 12 days of vacation, 12 days of sick leave per year\nHealth insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities\nRetirement 403(b)

Plan:

employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment\nBasic Life Insurance paid 100% by Catholic Charities\nFlexible Spending Account eligibility following 6 months of employment\nEducation Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment\nAdditional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft\nEmployee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools\nAnnual longevity awards begin at 5 years of employment It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. 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