Administrative Assistant I - Tutoring & Learning Center

Administrative Assistant I - Tutoring & Learning Center Sinclair Community College - 4.2 Dayton, OH Job Details Full-time From $34,504 a year 3 hours ago Benefits Health savings account Tuition reimbursement Qualifications CRM software Conducting community outreach projects Employee onboarding Maintaining an organized workspace Microsoft Outlook Operations management Logistics management Inventory management Event coordination IT system monitoring Zoom Materials management in logistics Mid-level Communication platforms Administrative experience High school diploma or GED Front desk Clerical experience LMS Office management Appointment scheduling 1 year Clean workspace maintenance Cross-functional collaboration Onboarding process management Associate's degree Communication skills Cross-functional communication Overseeing training Time management Staff development Full Job Description The Administrative Assistant leads the operations, communication, and coordination functions of the Tutoring and Learning Center ( TLC ) , serving as the primary student-facing support for the department and ensuring a welcoming, organized, and student-ready environment for in-person and virtual services. This position is responsible for proactively managing daily operations, anticipating departmental needs, and taking ownership of the processes that impact student access and success. The Administrative Assistant is responsible for coordinating appointments, maintaining efficient front desk operations, and ensuring policies and procedures are consistently followed. Success in the role requires a high level of initiative, attention to details, and the ability to independently identify needs, act, and follow through. The salary for this position begins at $34,504.00 and is commensurate with education and experience. Why work for Sinclair College? The following are some of the benefits that full-time support staff with Sinclair College receive: Tuition waiver for employee and dependents for all Sinclair courses and programs Support for continued professional development, including tuition reimbursement for other universities and colleges OPERS pension participation, with 14% employer contribution 4+ weeks of personal and vacation leave, 3+ weeks of sick leave annually 14 days of annually observed company holidays Expansive and competitive insurance programs, including an HSA with annual employer contribution available High quality programs and events for work-life balance SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Principal Accountabilities Front Desk Operations, Student Experience, & Staff Oversight Serve as the primary point of contact while managing all scheduling and communications to ensure timely response and accurate appointment coordination Train, support, and monitor front desk staff to ensure consistent adherence to policies, procedures, customer service expectations, and technological needs (e.g., Zoom, MS 365, Outlook, EAB Navigate, LMS, and CRM) Identify and resolve scheduling or service issues (e.g., overbooking), ensuring compliance with protocols and clear communication of outcomes to supervisors Operational Oversight & Department Readiness Maintain real-time awareness of departmental needs, including supplies, materials, and space readiness Ensure all physical and virtual environments are clean, organized, and student-ready Independently manage inventory and ordering processes to prevent disruptions to service Cross Department Communication & Recourse Coordination Partner with Academic Affairs and Student Development offices, and TLC leadership, to proactively promote services and share updates Coordinate communication and distribution of departmental materials (e.g., promotional items, business cards) Serve as a liaison to ensure accurate information flow and connection to services across departments Event & Initiative Coordination Lead coordination of events, tabling, and outreach initiatives from planning through execution Manage logistics including materials, staffing, communication, and setup to ensure readiness Ensure events are organized, communicated, and aligned with departmental goals Staff Onboarding & Administrative Coordination Coordinate onboarding logistics including keys, technology, system access, and materials Facilitate onboarding processes that ensure new staff feel welcomed, informed, and integrated into the department Ensure completion of administrative setup, including calendar access and communication systems Requirements Minimum of a high school diploma or equivalent required; associate's degree in a related field preferred Minimum of one (1) year of related office or clerical work experience required Proficiency in Microsoft Office applications and virtual communication platforms (e.g., Zoom) required Strong organizational, time management, and communication skills required Demonstrated ability to take initiative, anticipate needs, and follow through on responsibilities independently preferred Strong attention to detail with the ability to manage multiple priorities and maintain accuracy in scheduling and operations required Ability to monitor systems, identify issues, and implement solutions preferred Strong interpersonal skills with the ability to work effectively with diverse populations and collaborate across departments Ability to train and guide others, ensuring consistency in processes and service delivery preferred Commitment to creating a welcoming, organized, and student-centered environment required