Product Repair Technician

Product Repair Technician Tombot Santa Clarita, CA Job Details Full-time $30 - $40 an hour 4 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Engineering equipment malfunctions diagnostics Content creation for technical audiences Electro-mechanical components Robotic systems Machine repair Technical documentation Electronic systems troubleshooting Laboratory test results documentation Electrical performance testing Assembly Troubleshooting electrical systems Electronics test documentation Technical troubleshooting support Electrical parts Hand tools Developing technical user guides Mechanical troubleshooting

Full Job Description Role:

Product Repair Technician Department:

Operations /

Product Support Reports To:

Chief Operating Officer Location:

Onsite in

Santa Clarita, CA Employment Type:

Full-time FLSA Status:

Non-Exempt Salary Range:

$30-40/hour About Tombot Tombot is a robotics startup company based in the greater Los Angeles area. Jennie, our robotic puppy, was named a Best of CES® Award winner at CES 2026, and was designed to support over 50 million seniors with dementia worldwide. We're building a passionate team to help deliver these life-changing robotic companions to the people who need them most. Job Overview Tombot is seeking Product Repair Technicians to support the diagnosis, testing, documentation, and repair of returned products. This role will be part of a developing product repair and RMA function and will help build the processes, documentation, and technical feedback loops needed to support Tombot customers as the company scales. The Product Repair Technician will receive, inspect, troubleshoot, repair, and test returned units while documenting findings clearly and accurately. This role serves as an important link between Customer Support, Quality, Engineering, Manufacturing, and Operations by identifying product failures, documenting root causes, and helping the company improve product reliability, repair processes, and future product designs. This is a hands-on role for someone who enjoys troubleshooting mechanical, electrical, electromechanical, and system-level product issues. The ideal candidate has experience repairing or testing consumer electronics, robotics, medical devices, IoT devices, hardware products, or other electromechanical products. Key Responsibilities Receive, inspect, and evaluate returned products through the RMA process to determine failure modes, repair needs, and next steps. Troubleshoot mechanical, electrical, electromechanical, firmware, and system-level product issues using established test procedures, tools, and documentation. Perform repairs, component replacements, firmware updates, recalibrations, and functional testing as required. Document repair findings, diagnostic steps, failure modes, root cause observations, parts used, test results, and final disposition clearly and accurately. Conduct validation testing on repaired units to confirm products meet quality and performance standards prior to redeployment. Capture and categorize recurring product failures, repair trends, and issue patterns to support Engineering, Quality, Manufacturing, and Operations. Partner with Engineering, Quality, Manufacturing, Customer Support, and Operations to escalate complex issues, clarify repair procedures, and improve product reliability. Assist with building and improving repair procedures, troubleshooting guides, technical documentation, work instructions, and RMA workflows as the department develops. Maintain a clean, organized, and safe repair workspace, including proper handling of tools, parts, test equipment, and returned products. Required Qualifications Education and Experience Associate degree, technical certification, or equivalent training in Mechanical Engineering Technology, Mechatronics, Electronics, Robotics, Manufacturing Technology, or a related technical field. 2+ years of experience troubleshooting, repairing, testing, assembling, or servicing electromechanical products. Experience with consumer electronics, robotics, medical devices, IoT devices, hardware products, manufacturing equipment, or other complex electromechanical systems. Experience using mechanical tools, hand tools, diagnostic equipment, lab equipment, and test fixtures. Experience following technical documentation, work instructions, engineering drawings, test procedures, or repair protocols. Experience documenting technical findings, repair actions, test results, and product issues in a clear and organized manner. Skills and Competencies Strong hands-on troubleshooting skills across mechanical, electrical, electromechanical, and system-level product issues. Ability to diagnose product failures, identify likely root causes, and determine appropriate repair steps using established procedures and tools. Strong documentation skills, including the ability to create accurate repair records, failure reports, test notes, and technical observations. Ability to read and follow technical documentation, engineering drawings, work instructions, test procedures, and repair guides. Strong attention to detail, organization, and follow-through. Ability to manage time and priorities while working through multiple returned products or repair cases. Strong collaboration skills and ability to communicate findings clearly to Engineering, Quality, Manufacturing, Customer Support, and Operations. Comfort working in a startup environment where processes are still being built and team members may need to help improve workflows over time. Preferred Qualifications Experience with robotics, consumer electronics, medical devices, FDA-regulated products, IoT devices, or other complex hardware products. Familiarity with RMA processes, product failure analysis, quality systems, CAPA processes, or complaint handling. Experience using SolidWorks or similar CAD software to review drawings, parts, assemblies, or product documentation. Experience with firmware updates, device recalibration, functional testing, or product validation testing. Experience using ticketing, ERP, inventory, quality, or service management systems to document repair activity and product disposition. Experience working with Engineering or Quality teams to investigate recurring failures, improve product reliability, or update repair procedures. Work Environment and Physical Requirements Ability to remain stationary for extended periods of time Ability to lift up to 25 pounds Ability to operate standard office equipment Domestic travel may be required up to 50% depending on business needs Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Compensation & Benefits Final compensation will be determined based on experience, skills, internal equity, and market factors. The hourly range for this role is expected to be between $30-40 per hour. In addition to cash compensation, this role may be eligible for equity awards, aligning individual impact with Tombot's long-term success. Benefits include comprehensive medical, dental, and vision coverage for employees and dependents. Workplace Model & Collaboration Expectations Tombot is currently an in-office organization. We believe that real-time, in-person collaboration supports innovation, strengthens cross-functional partnership, and enables the rapid iteration required to build complex, human-centered robotic products. Team members are expected to work onsite at our Santa Clarita, CA office during standard business hours (though occasional extended hours may be required to meet project deadlines or product development milestones). While we support flexibility for personal appointments and individual needs and have Flexible Fridays where employees may choose to work remotely on Fridays; our work is primarily designed to be performed in person to support teamwork, communication, and product development success. We recognize that flexibility is important and encourage open communication with managers to support reasonable scheduling needs while maintaining our collaborative, onsite-first culture. Work Authorization Applicants must be authorized to work in the United States. Tombot does not currently provide employment visa sponsorship. Tombot participates in E-Verify to confirm work authorization. E-Verify compares information provided by employees on Form I-9 with federal government records to confirm eligibility to work in the United States. Additional information about E-Verify is available upon request. Tombot does not use E-Verify to pre-screen applicants. Equal Employment Opportunity Tombot is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law. We are committed to creating an inclusive environment for all employees and encourage individuals of all backgrounds to apply. Reasonable Accommodation Tombot is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation due to a disability during the application or interview process, please inform our hiring team. Employment with Tombot is at-will, meaning that either the employee or Tombot may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role. Responsibilities may change based on business needs.