Senior Shop Technician

Senior Shop Technician Viking Range LLC Viking Range Buford, GA Description The Senior Shop Technician is responsible for the intake, evaluation, refurbishment, and disposition of returned Composition Brand appliances. This role leads the grading process (A/B/C/D stock), performs advanced diagnostics and repairs, oversees parts harvesting and inventorying, manages scrap disposition, and supervises a junior technician in a temp-to-permanent B-stock refurbishment shop. This position requires strong technical expertise, organization, and leadership to ensure products are restored or repurposed efficiently and to brand-quality standards.

ESSENTIAL FUNCTIONS

Appliance Intake & Grading Receive and inspect returned appliances from field service, returns, and logistics partners. Evaluate cosmetic and functional condition and accurately grade units as A, B, C, or D stock based on established company standards. Document findings, serial numbers, and disposition decisions in inventory tracking systems. Repair & Refurbishment Perform advanced diagnostics and repairs on Composition Brand appliances (refrigeration, cooking, ventilation, dishwashers, etc.). Restore appliances to resale-ready condition in compliance with manufacturer and safety guidelines. Conduct final quality checks to ensure refurbished products meet operational and cosmetic expectations. Parts Recovery & Inventory Management Identify appliances that are not cost-effective to repair and systematically disassemble them for reusable parts. Test, catalog, and inventory salvaged components for future refurbishment or service use. Maintain accurate parts inventory records and ensure proper storage and labeling. Scrap & Disposal Management Oversee responsible disposal and recycling of non-repairable appliances and unusable components. Ensure scrap handling meets environmental, safety, and regulatory requirements. Leadership & Oversight Supervise and mentor a junior shop technician (temp-to-perm) assigned to B-stock refurbishment. Provide hands-on training, workflow guidance, and performance feedback. Assign work, monitor productivity, and ensure adherence to quality and safety standards. Process Improvement & Safety Identify opportunities to improve refurbishment efficiency, recovery rates, and parts utilization. Maintain a clean, safe, and organized shop environment. Follow all company safety procedures and ensure proper use of tools and equipment. Requirements High school diploma or equivalent required. Technical school diploma or associate degree in appliance repair, HVAC, electronics, or a related field is a plus. EPA Certification (Type I or Universal) required for refrigerant handling 5+ years of appliance service or repair experience, preferably with high-end or premium brands. Strong diagnostic, mechanical, electrical, and electronic troubleshooting skills. Proven experience refurbishing, rebuilding, or remanufacturing appliances or similar equipment. Familiarity with inventory systems, parts tracking, and basic computer documentation. Ability to lead, train, and oversee junior technical staff.