Night Shift Foreman Jackson Group Peterbilt Inc - 3.1 Boise, ID Job Details 1 day ago Qualifications Quality control corrective actions Equipment service recordkeeping Customer records maintenance Vehicle inspections Verification of automotive repairs Maintaining an organized workspace Phone communication Workflow management (operations management method) Technical documentation Coaching Shift management Mid-level Auto service management Performance management Maintenance activity documentation Corrective maintenance Quality control documentation Task prioritization Quality issues Customer issue escalation Warranty issues management Progress management Technical troubleshooting support Phone call management Clean workspace maintenance Road testing for automotive diagnostics Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned as needed. Shop Leadership and Workflow Provides leadership, direction, and support to night shift technicians. Reviews open repairs, priorities, and customer commitments at the beginning of the shift. Monitors repair progress and addresses stalled or delayed repairs. Prioritizes work based on customer needs, parts availability, technician skill, and shop capacity. Ensures technicians remain productive and repairs move through the proper workflow. Documents delays, parts needs, approvals, and other items requiring follow-up. Technical Support and Quality Control Serves as the primary technical resource for night shift technicians. Assists with difficult diagnoses and repairs and ensures proper repair procedures are followed. Performs or oversees quality-control inspections on completed repairs. Ensures technicians complete appropriate self-QC inspections. Road tests vehicles and verifies repairs when necessary. Reviews comeback repairs and addresses quality concerns. Coaches and develops technicians in diagnosis, repair quality, efficiency, and documentation. Documentation and Warranty Reviews technician repair stories for accuracy and completeness. Ensures concern, cause, diagnostic findings, and correction are properly documented. Verifies required photos, measurements, worksheets, warranty tags, and diagnostic reports are completed. Ensures manufacturer warranty and repair procedures are followed. Corrects incomplete documentation with technicians whenever possible before the end of the shift. Evening Service and Customer Support Provides service desk coverage after Service Advisors leave for the day. Answers incoming service department phone calls and assists customers as needed. Opens repair orders for vehicles arriving during the evening. Accurately documents customer concerns, requested repairs, contact information, and approvals. Assists with vehicle drop-offs and after-hours service needs. Documents customer conversations and items requiring day shift follow-up. Shift Handoff and Communication Receives a clear handoff from the day shift regarding priority repairs, customer commitments, parts status, and outstanding concerns. Maintains clear communication with technicians throughout the shift. Ensures repair orders and workflow statuses accurately reflect where each job stands. Provides the day shift with a clear handoff covering work completed, current status, next steps, parts or approvals needed, and customer concerns. Ensures information is transferred between shifts to prevent lost information, repeated diagnosis, or unnecessary delays. Escalates significant customer, employee, quality, safety, or operational concerns to Service Management. Technician and Shop Accountability Monitors technician productivity, efficiency, workmanship, and overall performance. Holds technicians accountable for shop procedures, quality standards, and expectations. Maintains a clean, organized, professional, and safe shop. Ensures equipment and special tools are properly used, maintained, and stored. Ensures the shop is left clean and organized for the incoming day shift.

PERFORMANCE EXPECTATIONS

The Night Shift Shop Foreman is expected to maintain: High repair quality and minimal comebacks. Consistent quality-control inspections. Strong technician productivity and accountability. Accurate repair documentation and workflow status. Professional handling of evening customer calls and repair orders. Exceptional communication and shift handoffs. A clean, organized, and safe shop.

LEADERSHIP EXPECTATION

The Night Shift Shop Foreman is a primary service department leader and is expected to take ownership of the night shift operation. The Foreman must maintain a visible presence, provide technical direction, monitor workflow and repair quality, support customers after the Advisors leave, and ensure the day shift receives a clear and accurate handoff. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.