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Service Engineer, Analytical Instrumentation
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AbbVie
North Chicago, IL (In Person)
Full-Time
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Job Description
Service Engineer, Analytical Instrumentation Employer AbbVie Location North Chicago, IL Salary 30.7 - 55.4 USD Start date May 19, 2026 View more categories View less categories Discipline Information Technology , Business/Data Analytics Required Education High School or equivalent Position Type Full time Hotbed BioMidwest , Best Places to Work Apply now Save job Click to add the job to your shortlist You need to sign in or create an account to save a job. Send job Job Details Company Job Details Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.
Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypay more or less than the posted range. This range may be modified in thefuture. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees. This job is eligible to participate in our short-term incentiveprograms.
The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutediscretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent withapplicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html Company AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.
Job Description Purpose:
The Analytical Instrument Service Engineer supports a diverse range of laboratory environments by providing expertise in the installation, maintenance, and repair of advanced scientific instruments (including high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems). This role requires continuous learning to keep pace with evolving laboratory equipment and technologies. Under the guidance of managers, specialists, and engineers, the technician rapidly develops necessary skills to deliver exceptional service and support. Beyond technical mastery, this position is responsible for comprehensive service and customer relationship managementdiagnosing instrument issues, performing preventive maintenance, and qualifying chromatography systems. Success relies on strong communication, creativity, and a customer-focused problem-solving approach to keep laboratory operations efficient and help customers achieve scientific goals.Responsibilities:
Develop and maintain up-to-date technical skills and expertise in the installation, maintenance, calibration, and repair of analytical lab instrumentation such as high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems. Diagnose and resolve instrumentation performance issues via troubleshooting, repairs, and preventive maintenance. Coordinate problem resolution with cross functional groups and external suppliers to expedite services and repairs. Advise customers on preventive maintenance and system configurations to improve performance and minimize downtime. Review technical documentation, analyze reports, and recommend corrective actions as needed. Use computerized maintenance management systems (CMMS) to track service requests and document activities. Train peer technicians on equipment use, maintenance, calibration, and troubleshooting. Maintain compliance with company policies, including internal department, quality system, and health and safety policies. Meet customer expectations, maintain relationships, and provide follow-up plans. Other responsibilities and duties as assigned. Qualifications Bachelors degree or higher in a science-related field (e.g., Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, Engineering, Biology) highly preferred; equivalent education, training, or experience will be considered. Associates degree or high school diploma/GED with 5+ years of directly relevant experience may be acceptable. 3+ years of hands-on experience with analytical instrumentation, such as Spectrophotometers, Chromatography Systems (LC, GC, HPLC/UPLC, SFC), and Mass Spectrometry Systems. Eagerness to learn and keep pace with new technologies and laboratory solutions. Ability to communicate effectively with diverse audiences and address specific customer needs. Personal integrity and commitment to quality Effective time management and ability to prioritize service requests. Advanced troubleshooting and analytical problem-solving abilities Ability to produce clear and concise documentation Additional Information All your information will be kept confidential according to EEO guidelines. Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law: The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypay more or less than the posted range. This range may be modified in thefuture. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees. This job is eligible to participate in our short-term incentiveprograms.
Note:
No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutediscretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent withapplicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html Company AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.