After Sales Center Technician Associate

On-Site role

Work Location:

Beltsville, MD

Work Schedule:

FT 7:30am - 4:30pm

Position Summary:

• The Associate, After Sales Center Technician is responsible for diagnosing, repairing, refurbishing, and quality-checking coffee machine household appliances.
• This role supports operational excellence by ensuring repairs are completed efficiently, accurately, and in accordance with quality standards.
• The ideal candidate is mechanically inclined, detail-oriented, customer-focused, and eager to develop technical troubleshooting skills.

Key Responsibilities:

• Diagnose, troubleshoot, repair, and maintain coffee machine household appliances.
• Learn and apply electrical, mechanical, and fluidic system fundamentals.
• Perform quality inspections to ensure repaired products meet company standards.
• Document repairs, parts usage, quality findings, and inventory transactions.
• Support inventory management, including shipping, receiving, stock organization, and parts control.
• Clean, test, and package repaired products before shipment.
• Review product failures and identify opportunities for quality and process improvements.
• Follow all safety procedures and quality management processes.
• Collaborate with technicians, quality teams, customer support teams, and management to resolve product issues.

Qualifications:

• Education
  
• High School Diploma.
  
• Technical certification in Electronics, Mechanics, Appliance Repair, or a related field is a plus.

Experience:

• Entry-level candidates are welcome.
  
• Prior experience in appliance repair, electronics repair, technical support, quality control, manufacturing, maintenance, or related hands-on technical environments is a plus.

Technical Skills:

• Mechanical aptitude and troubleshooting mindset.
  
• Ability to use basic hand tools and diagnostic equipment.
  
• Ability to read and interpret technical instructions, schematics, wiring diagrams, and repair documentation is preferred.
  
• Basic Microsoft Office skills (Excel, Word, Outlook).

Ideal Candidate:

• Recruiters should prioritize candidates who demonstrate:
  
• Must-Have Traits
  
• Strong attention to detail.
  
• Positive attitude and willingness to learn.
  
• Problem-solving capability.
  
• Dependability and accountability.
  
• Ability to work in a fast-paced operational environment.
  
• Strong verbal communication skills.
  
• Team-oriented mindset.
  
• Ideal Backgrounds
  
• Appliance repair technician
  
• Electronics technician
  
• Field service technician
  
• Maintenance technician
  
• Manufacturing technician
  
• Technical trade school graduate
  

Physical Requirements:

• Ability to stand, walk, bend, crouch, and work with tools throughout the day.
  
• Ability to lift and move products and equipment up to 100 lbs.
  
• Good hand and visual acuity for diagnostic and repair work.
  
• Demonstrate continuous learning and technical skill development.

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