Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Industrial Automation Technical Support

Job

Flotronics Automation

Auburn Hills, MI (In Person)

$57,200 Salary, Full-Time

Posted 1 week ago (Updated 3 days ago) • Actively hiring

Expires 7/12/2026

See Job Scorecard

Review key factors to help you decide if the role fits your goals.

How is this calculated?

Pay Growth

out of 5

Not enough data

Not enough info to score pay or growth

Job Security

out of 5

Not enough data

Calculating job security score...

Total Score

out of 100

Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

About Us:

Flotronics Automation is a leading provider of industrial automation solutions, serving a wide range of industries. We pride ourselves on delivering high-quality products and outstanding customer support to ensure seamless operation and efficiency for our clients.

Job Overview:

We are seeking a skilled Industrial Automation Technical Support Specialist to join our team. This role is ideal for someone with a strong technical background in industrial automation and fluid power who also enjoys assisting customers with troubleshooting and product inquiries. The position requires a combination of technical expertise and exceptional communication skills to resolve issues and enhance the customer experience.

Key Responsibilities:

Provide technical support for industrial automation products, including HMIs, drives, sensors, pneumatics, actuators, and other control components. Assist customers with troubleshooting, diagnostics, and problem resolution via phone, email, or live chat. Serve as the first point of contact for customers, offering exceptional customer service and product guidance. Document customer interactions, technical issues, and solutions in the company's ERP system. Collaborate with the engineering and sales teams to provide accurate technical information and support product selection. Guide customers through installation procedures and operational best practices. Stay up to date with the latest automation technologies and company product offerings. Process customer request for quotes. Follow up with customers to ensure satisfaction and provide ongoing support.

Qualifications & Skills:

Technical background in industrial automation, fluid power, mechatronics, or a related field. Experience with industrial networking and troubleshooting automation systems is a plus. Proficiency in AutoCAD with the ability to create and interpret technical drawings. Strong problem-solving skills and the ability to explain technical concepts in an easy-to-understand manner. Excellent customer service and communication skills. Ability to handle multiple inquiries and work efficiently under pressure. Experience with an ERP is preferred. Proficiency in Microsoft Office and other relevant software tools. Ability to work both independently and as part of a team.

Benefits:

Competitive pay and benefits package. Opportunities for professional growth and development. A collaborative and supportive work environment. Training on the latest industrial automation technologies. Paid time off, health insurance, and retirement plan options. We value innovation and teamwork and are looking for a professional who takes pride in their work. If you are looking for a role where your expertise makes a real impact, we welcome you to be part of our team.

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person