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Refurbish Repair Technician
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Videndum
Cary, NC (In Person)
$55,120 Salary, Full-Time
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Job Description
Refurbish Repair Technician Videndum - 3.6 Cary, NC Job Details Full-time $24 - $29 an hour 8 hours ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Equipment service recordkeeping Assembly quality control testing Google Workspace Maintenance inventory management Engineering equipment malfunctions diagnostics Equipment safety procedures Maintaining an organized workspace Defect resolution root cause analysis Electronics functional testing Machine repair Machine troubleshooting Restoration Shopify Mid-level Inspection reporting and documentation High school diploma or GED Maintenance activity documentation Salesforce Cloud Quality control documentation Zendesk Continuous improvement Smartsheet CRM system proficiency Technical troubleshooting support Productivity software Engineering functional testing Clean workspace maintenance Functional quality evaluation testing Cross-functional collaboration FedEx Ship Manager Full Job Description SmallHD- Who are we? SmallHD designs and manufactures cutting-edge display products for both the independent filmmaker and cinema industry. Our monitors are being used worldwide to consistently provide creative professionals with real-time confidence in their image. SmallHD products are known for their durability, premium display quality, and incredible user interface. What will I be doing? The technician plays a key role in maintaining operational efficiency by returning products to service-ready condition through structured refurbishment and quality verification processes. Repair & Refurbishment Technician Responsibilities Inspect, diagnose, and evaluate returned or used equipment to determine repair and refurbishment requirements Perform repairs, part replacements, cleaning, and restoration according to established procedures, using appropriate tools and safety practices Test refurbished equipment to verify functionality, performance, and quality standards, documenting findings and identifying root causes of recurring failures Maintain accurate service records, parts usage logs, and inventory tracking; report shortages and communicate findings to supervisors and cross-functional teams Support continuous improvement by providing feedback on product reliability, contributing to process development, and participating in quality audits Maintain tools, equipment, and workstations in a clean, organized, and safety-compliant condition Qualifications High school diploma or equivalent Mechanical and/or technical aptitude with hands-on troubleshooting and diagnostic skills Strong attention to detail, quality focus, and ability to interpret technical documentation Effective time management and ability to maintain productivity while performing detail-oriented work for extended periods Clear communication and team collaboration skills Proficiency or willingness to learn relevant software tools including xTuple ERP (to be replaced with Salesforce soon), Zendesk/Salesforce, FedEx ShipManager/UPS WorldShip/ShipStation, Shopify, Smartsheet, and Google Workspace Prior inventory management experience is a plus Passion for the entertainment or broadcast industry is a plus More important information for you This position is based in the Cary, NC office Reporting to Service Program Manager This position is full time Why SmallHD? Great people, great work environment Health Insurance (incl.dental and vision) 401(k) Matching Fun events throughout the year A fast-growing company with room to grow