Harrah's Cherokee Casino Resort Position Description

POSITION TITLE

Table Games Technician

DEPARTMENT

Games Performance

GRADE/FLSA STATUS

H13—Non-Exempt

BADGE TYPE/COLOR

Key--Blue

REPORTS TO

Supervisor, Games Performance, DR Games Performance Supervisor

SUPERVISES

N/A

JOB SUMMARY

This position is for Table Technician ensuring proper operation tables/equipment and the maintenance and repair of both tables and all associated equipment.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES

Ø Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Ø Conduct preventative maintenance on Table Games with detailed records Ø Maintain a sense of urgency in responding to calls over the radio Ø Take initiative to provide internal and external service to guest, co-workers and supervisors Ø Clean, repair and diagnosis of faulty shufflers, corrects minor mechanical issues, electrical and electronic failures and in depth troubleshooting etc. Ø Maintain, install and clean table game signage and ensures proper operation Ø Provide preventative maintenance to roulette wheels and other table related devices Ø Conduct follow-ups on repairs or parts requested Ø Install, convert, upgrade and move gaming tables in specified time frame with 100% accuracy Ø Ensure games and related equipment are communicating properly with in house monitoring/recording system(s) Ø Posses the ability to work in an individual or team environment Ø Maintain, replace and repair table layouts, table rails, etc. Ø Repair and maintain gaming supplies such as toke boxes, discard rack, chip trays etc. Ø Complete a repair log and maintain information and data via excel and e-mail Ø Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions Ø Proactive with incidents and issues, ensuring that they are resolved Ø Invoke service recovery as needed Ø Adhere to internal controls, departmental, and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS

Ø High school diploma or GED required Ø One year electronics Training, Certification, Technical School or experience preferred Ø Must possess and maintain a valid driver's license and meet company driver eligibility requirements, including fewer than three moving violations and fewer than three accidents within the past three years, and no disqualifying driving-related incidents within the past three years, including suspension of driving privileges, DUI/DWI convictions, reckless driving convictions, two or more speeding violations exceeding 25 mph over the posted speed limit, or any citation for unlawful cell phone use while operating a vehicle Ø Must demonstrate the following essential knowledge and skills: Ø Knowledge of principles and practices of basic carpentry, electricity and general maintenance Ø Knowledge of tools, parts, supplies and equipment used in basic carpentry and general maintenance. Ø Operating computer hardware and software pertaining to the setup and maintenance of electronic table devices Ø Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Ø Excellent attendance record in previous positions Ø Demonstrate high levels of required service skills on a consistent basis Ø Delight our guests with outstanding service Ø Demonstrated teamwork behaviors and attitudes Ø Excellent oral and written communication skills Ø Capable of working independently and taking initiative Ø Follow written and oral communications Ø Attention to detail Ø Basic electronics knowledge Ø Use of hand tools Ø Use of multi-meter or fluke (AC/DC volts and Continuity test) Ø Use of manufacturers test equipment Ø Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

Ø Must be able to operate in mentally and physically stressful situations Ø Must be able to lift 300 pounds using a dolly Ø Must be able to lift 100 pounds with team lifting Ø Must be able to lift 50 pounds manually Ø Must be able to maneuver to all areas of casino Ø Must be able to stoop, bend, reach, kneel, twist, crawl and grip items Ø Must be able to be on feet for long periods of time Ø Must be able to respond to visual and aural cues Ø Must be able to read, write, speak, and understand English Ø Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Ø Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 7.30.26 Expected hours: No more than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Professional development assistance Referral program Vision insurance People with a criminal record are encouraged to apply Application Question(s): Must be 21 years or older Must possess and maintain a valid driver's license and meet company driver eligibility requirements, including fewer than three moving violations and fewer than three accidents within the past three years, and no disqualifying driving-related incidents within the past three years, including suspension of driving privileges, DUI/DWI convictions, reckless driving convictions, two or more speeding violations exceeding 25 mph over the posted speed limit, or any citation for unlawful cell phone use while operating a vehicle

Education:

High school or equivalent (Required)

Work Location:

In person