PRIMARY JOB DUTIES

: • Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of machine repair.

Inspects, diagnoses, troubleshoots, services and repairs customer machines in a field environment.
References and interprets service manuals, diagnostic software and parts books to determine problems/malfunctions and to verify repair specifications and parts needed.
Verifies warranty information for parts still under warranty and handles return of core and remanufactured parts.
Performs failure analysis on all equipment including engines, electrical systems, hydraulics, transmission, power train, brakes, steering and electronic/computer applications.
Uses troubleshooting methods to repair and diagnose machine and attachment failures and performs repairs according to time requirement guidelines (TRG) standards. Escalates unresolved issues to Technical Communicators for further research and assistance.
Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments.
Repairs machines without error and consistently repairs machines within the time requirement guidelines.
Repairs warranty and service letter issues efficiently and as soon as possible.
Uses web based computer programs effectively to address technical issues. Performs all required tasks in accordance with outlined procedures.
Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.
Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.

About NMC CAT\nAt NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.

BENEFITS

Medical (and FSA/HSA plans), Dental, Vision Insurances Paid Vacation and Holidays Company-paid Basic Life Insurance Supplemental Term Life Insurance 401(k) with Profit Sharing Tuition Reimbursement and In-house Training Dept. Paid Military Leave Short and Long-Term Disability Safety Glasses and Boot Program NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

The job duties listed in this job posting do not constitute a complete and exclusive list.

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