Return and Repair Specialist

HoverTech International , an ETAC medical device company, established in 1997 and a leader in Safe Patient Handling and Movement is seeking an onsite Return & Repair Specialist to join their team in Allentown. HoverTech International offers… Competitive hourly rate + bonus potential 100% employer paid benefits (for employee and family) Medical, dental, vision 401K plan Life insurance Tuition reimbursement Laid-back dress code and is dog friendly! The Return & Repair Specialist is responsible for managing the intake, processing, tracking, and coordination of returned goods and repair requests for medical devices using NetSuite ERP and related systems. This role serves as a key liaison between customers, service technicians, quality assurance, logistics, and customer service teams to deliver timely and accurate return and repair resolutions.

Return & Repair Specialist Responsibilities:

Process and manage RGAs, returns, and repairs in NetSuite Inspect and verify returned products and serialized inventory as needed Process and coordinate repair quotes and workflows Track repair and return statuses Communicate proactively with customers and internal teams Coordinate shipment of repaired or replacement units back to customers and update fulfillment records in NetSuite Participate in warehouse meetings and provide updates Assist with complaint handling according to quality processes and procedures Maintain traceability of serialized products, components and service history within

NetSuite Return & Repair Specialist Qualifications:

2+ years of customer service experience (returns process preferred) 1 year ERP/CRM experience (NetSuite preferred) Highly organized, detail oriented and able to multitask in a fast-paced environment Team oriented with strong problem-solving ability Comfortable communicating verbally and in writing Ability to lift 25 pounds #LS439

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Medical Specialty:

Critical & Intensive Care Wound Care Application Question(s): Can you lift 25 pounds? Please answer yes or no

Experience:

Customer Service (returns process preferred): 2 years (Required) ERP systems: 1 year (Preferred) Content management systems: 1 year (Preferred) Ability to

Commute:

Allentown, PA (Required)

Work Location:

In person