Job Description Date Posted:

2026-07-21

Country:

United States of America Location:

US-CT-WINDSOR LOCKS-B1

~ 1 Hamilton Rd ~ BLDG 1

Position Role Type:

Hybrid Security Clearance Type:

None/Not Required Security Clearance Status:

Not Required At Collins Aerospace, you'll have the opportunity to solve real-world technical challenges that directly impact customers and the performance of our products in the field. As a Customer Support Engineer, you'll investigate complex product issues, lead hardware investigations, analyze field data, and work closely with engineering, suppliers, and customers to identify solutions. If you enjoy troubleshooting, collaborating across teams, and seeing the results of your work on products that support the aerospace industry, you'll find a rewarding career here. What You Will Do Gather and analyze field reliability and operational data, presenting findings to internal and external stakeholders. Lead and coordinate hardware investigations. Collaborate with Project Engineering, Aftermarket Program Management, suppliers, Maintenance, Repair and Overhaul (MRO) organizations, engine and airframe manufacturers, and aircraft operators to resolve technical product and system issues. Coordinate the development of technical publications, including Service Bulletins (SBs), Service Information Letters (SILs), and Component Maintenance Manuals (CMMs). Support the Collins Customer Response Center (CRC) by responding to in-service technical issues and aircraft-on-ground (AOG) events. Assist with root cause analysis, corrective action planning, and implementation to resolve recurring field and operational issues. Serve as the voice of the customer by driving continuous improvements to products and processes. Develop and deliver product familiarization training. What We Offer Benefits Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Learn More & Apply Now! We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Hybrid :

Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms What We Are Looking For U.S. Citizen, U.S.

Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here.

https:

//www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 Qualifications You Must Have Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience Qualifications We Prefer Bachelor's degree in electrical engineering (BSEE). Experience with electrical components and aerospace electrical systems. Aftermarket support or product, aircraft, or engine troubleshooting experience. Strong analytical and problem-solving skills with the ability to investigate complex technical issues. Excellent communication skills with the ability to effectively engage audiences ranging from technicians to executive leadership. Ability to collaborate across engineering, operations, suppliers, and customers in a fast-paced environment. This position is offered by the company. AeroSelect is not affiliated with the company, and your application is made directly with them. Job Details Function Aircraft Maintenance & Engineering (MRO) Sub-Function Engineering & Design Level Professional Work Type Hybrid Contract Full-Time Location Windsor Locks, United States Job

ID 3SVSXU

Interested in this position? You will be redirected to the company website Apply on company site Stand out from other applicants with your professional online CV. Create your AeroCV → AeroSelect Training Leadership Seminar 2-day onsite leadership programme for aviation professionals. Held in major German cities. View Leadership Seminar →