Position Overview:

A growing industrial equipment manufacturer is seeking a Field Service Manager to lead its technical service team and deliver exceptional customer support. This is an excellent opportunity for a hands-on leader to develop technicians, improve service operations, and collaborate across engineering, quality, and sales.

Key Responsibilities:

Lead, coach, and develop a team of Field Service Technicians and technical support personnel. Oversee service scheduling, technician assignments, and resource allocation. Coordinate equipment installations, start-ups, troubleshooting, and maintenance support. Ensure timely resolution of customer issues and build strong customer relationships. Monitor service KPIs, response times, and reporting to drive continuous improvement. Partner with Engineering, Quality, and Sales to improve equipment performance and customer satisfaction. Promote safe work practices and ensure accurate service documentation.

Qualifications:

3-5 years of field service management, technical service, or equipment support experience in industrial manufacturing or food processing. Previous experience leading, coaching, and scheduling field service technicians. Strong mechanical aptitude and familiarity with industrial mechanical and electrical systems. Experience coordinating equipment installations, start-ups, training, and maintenance programs. Valid driver's license and ability to obtain and maintain a U.S. passport. Ability to travel up to 35%.

Preferred:

Food or protein processing equipment experience, prior field technician experience, and familiarity with service KPIs and international customer support. Why Consider This Opportunity? Competitive salary of $110K-$150K. Leadership role with a hands-on impact on customer satisfaction and service performance. Opportunity to collaborate with engineering and manufacturing teams on technical improvements. Growing organization offering opportunities for professional development and increased ownership.

Location:

Elk Grove Village, IL Salary:

$110,000-$150,000 annually

Schedule:

Monday-Friday, 8:00 AM-5:00

PM Travel:

Up to 35% (An occasional Monday through Friday trip) You should be proficient in: Equipment Troubleshooting Troubleshooting Skills Mechanical Troubleshooting Skills Food and Beverage Manufacturing Motor Replacement/Repair/Maintenance Preventive Maintenance & Inspection Electrical Troubleshooting Troubleshooting Industrial Automation Equipment Pneumatics Troubleshooting Maintenance and Repair Skills Equipment Diagnostics & Troubleshooting Equipment Repair & Maintenance