Role Summary:

An expanding manufacturer of industrial machinery is looking for a Field Service Manager to guide their technical support staff and provide top-tier service to clients. This role is perfect for a proactive manager who enjoys working directly with the team to mentor technicians, streamline service workflows, and work alongside the sales, quality, and engineering departments.

Primary Duties:

Mentor and manage the professional growth of technical support staff and field technicians. Manage the logistics of technician deployment, scheduling, and the distribution of resources. Facilitate the setup, initial operation, repair, and ongoing maintenance of machinery. Foster positive client relations by ensuring that all service concerns are addressed promptly. Track performance metrics and service data to help the department achieve ongoing operational excellence. Work cross-functionally with Sales, Quality, and Engineering teams to boost overall equipment reliability and client happiness. Maintain a culture of safety while ensuring all service-related records are kept precise and up-to-date.

Requirements:

Between 3 and 5 years of experience in technical service, equipment support, or field management within the food processing or industrial manufacturing sectors. Demonstrated history of managing, scheduling, and mentoring field service staff. Solid mechanical understanding with a background in electrical and mechanical industrial systems. Background in managing the full lifecycle of equipment, including installation, training, start-ups, and maintenance. Possession of a current driver's license and the ability to secure and hold a U.S. passport. Capacity to travel for business up to 35% of the time.

Preferred Qualifications:

Background in protein or food processing machinery, previous hands-on experience as a field technician, and knowledge of international service support and key performance indicators.

Benefits and Rewards:

Annual compensation ranging from $110,000 to $150,000. A management position where you can directly influence service outcomes and client satisfaction. The chance to work closely with manufacturing and engineering groups to drive technical product enhancements. A growing company that provides clear paths for professional advancement and increased responsibility.

Position Details:

Location:

Elk Grove Village, IL Salary:

$110,000-$150,000 per year

Schedule:

Monday through Friday, 8:00 AM to 5:00

PM Travel:

Up to 35%

Core Competencies:

Diagnosing equipment issues General troubleshooting proficiency Mechanical system diagnostics Food and beverage production environments Repair and maintenance of motors Routine inspections and preventive maintenance Electrical system diagnostics Troubleshooting industrial automation systems Pneumatic system diagnostics General repair and maintenance tasks Advanced equipment diagnostics Equipment upkeep and repair