AVL is looking for a Service Engineer I to join our team! Are you interested in domestic travel and growing your experience in new technologies? The Service Engineer I is a great opportunity to grow and develop through experience with a variety of customers. The Service Engineer I position is located out of Plymouth, MI with the AVL Test Systems, Inc. company. This position requires experience in emissions (preferably gas analyzers) and/or a bachelor's degree in engineering/equivalent. In addition, the Service Engineer position is a direct customer interfacing role and requires strong communication, organization, & customer service skills. Candidates must also be adaptable and flexible to schedule changes or adjustments as a long lead time cannot always be predicted. The Service Engineer I will receive adequate training from the AVL team to ensure success when active in the field. The Service Engineer is responsible for installation, set-up, configuration, maintenance, and calibration troubleshooting repairs for AVL hardware and software. The Service Engineer I will interface with a variety of customers and internal team members.

•Travel expectation is 70-80% Applicants must be currently authorized to work in the United States on a full-time basis or qualify for a Canadian TN Visa. Employer will not sponsor an applicant for a work visa for this position beyond a Canadian TN Visa.

ROLES:

Act as Liaison and company representative for customers Perform at customer sites; test equipment installation, configuration, maintenance, and calibration to AVL specifications as defined through the AVL Qualification Initiative (QI). Troubleshoot and repair products to AVL specifications following defined processes. Professional and timely completion of service and commissioning reports and other administrative responsibilities as required. Actively participate in developing one's own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency. Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.). Generates calibration certificates, service reports and is responsible for evaluation and presentation of results Perform Hotline support as required including the use of reporting tools, Helpdesk II etc. The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues. Timely follow up on items and the ability to drive issues to closure. Complete all applicable safety training Must be willing to travel Other tasks as assigned