Senior Issue Resolution Specialist, Vehicle Electronics & Software Execution

• Job Description
• Senior Issue Resolution Specialist, Vehicle Electronics & Software Execution
• The Role
• As a Senior Issue Resolution Specialist within GM's Vehicle Electronics & Software Execution organization, you'll play a critical role in protecting the customer experience.

You'll be the point person ensuring that high‑visibility, customer‑facing issues are quickly identified, accurately diagnosed, and driven to closure. You'll partner closely with ECU teams across GM, working with TAC (Technical Assistance Center), Field Service Engineering, Brand Quality, Program Quality, and others to understand what customers and technicians are seeing in the field. You'll also leverage fleet data, including OnStar insights, to proactively uncover emerging issues before they scale. You'll use CTF (Captured Test Fleet) vehicles, development vehicles, and field feedback to reproduce issues, validate fixes, and ensure robust diagnostic strategies. In this role, you'll also mentor newer team members and help scale our issue‑resolution capability as the number of vehicle programs continues to grow. This is a high-impact, hands-on role for someone who thrives in fast-paced launch environments and loves rolling up their sleeves to solve complex technical problems.

• What You'll Do
• + Lead triage of emerging TAC-reported issues and ensure cross-functional teams have the support needed, especially during new program launches.

+ Mentor and coach Issue Resolution Specialists to strengthen triage, troubleshooting, and root-cause analysis skills. + Acquire, analyze, and interpret data logs to identify root causes for pre-production and field issues. + Own issues from discovery through closure - ensuring timely fixes, communication, and cross-functional alignment. + Validate that critical fixes are included in Over-the-Air (OTA) campaigns and enable rapid VeSCoM releases to mitigate issues before campaigns go live. + Collaborate with ECU teams to strengthen diagnostic readiness on Vehicle Electronics & Software Execution programs. + Develop training materials and guidance for Field Service Engineers. + Build Vehicle Spy scripts that enable accurate, consistent data capture in the field. + Travel as needed to support launches and emerging field issues.

• Your Skills & Abilities (Required Qualifications)
• + BS in Engineering or 8+ years of equivalent hands-on technical experience + 5+ years of proven in-vehicle troubleshooting, diagnostics, or issue-resolution experience + Strong understanding of vehicle electrical architecture, distributed control systems, and serial data (CAN, LIN, Ethernet) + Ability to anticipate launch needs and prepare cross-functional teams for field-facing challenges.

+ Experience building or using Vehicle Spy scripts to support root-cause analysis + Familiarity with cybersecurity considerations as they relate to vehicle electrical architecture + Hands-on capability with ECU flashing, software updates, and hardware removal/installation + High initiative and ability to work across multiple organizations to drive integration-level fixes + Ability to legally operate a motor vehicle on a daily basis + Ability to work onsite regularly at both the Milford and Warren facilities, with on-call availability during critical events or field escalations

• What Will Give You a Competitive Edge (Preferred Qualifications)
• + Experience diagnosing parasitic drain issues within vehicle electrical systems + Familiarity with OTA reflash processes and troubleshooting + Experience supporting telematics systems, data flows, or related components + Background in software application/tool development, especially GM service tools + Strong understanding of embedded software and controls
• About GM
• Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
• Why Join Us
• We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
• Benefits Overview
• From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .
• Non-Discrimination and Equal Employment Opportunities (U.S.)
• General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.

We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

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Accommodations@GM.com) us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave.

Learn more about:

• Our Company (https://search-careers.gm.com/en/working-at-gm/)
• Our Culture
• How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)
• Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (https://search-careers.gm.com/en/locations/) We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "" on the job posting of interest.

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.

Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.