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Senior Engineer I, Customer Support
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K&S Careers
Fort Washington, PA (In Person)
Full-Time
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Job Description
Senior Engineer I, Customer Support
Fort Washington, PA, United States
JOB DESCRIPTION
The candidate will present K&S technically and professionally to ensure that K&S equipment is installed, maintained and repaired, aiming at customers' satisfaction through reliability and proactive on-site support.- Day-to-Day activities include:
- On site installation of equipment including new equipment, upgrades and also system relocation
- Providing troubleshooting for both hardware and software.
- Providing responsive telephone and email support, ensuring customers' successful use of equipment
- Developing buy-off receipts
- Instructing and Training customers in the use of the equipment For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 5 years of relevant working experience.
RESPONSIBILITIES
- Assists in machine installation at customer site including new equipment, upgrades and system relocations
- Evaluates and diagnose advance problems and making appropriate repairs and troubleshooting
- Prepares documentation of troubleshooting completed and providing proper escalation to other departments when required
- Provides basic training to customers in the basic operations and maintenance of the system
- Acts as the company liaison between the organization and customer for both administrative and technical matters
- Develops receipts for buy-offs and performs it
- Guides and supports junior members on the team on troubleshooting
- Performs majority of middle level of application development and process optimization, including defining the key variables for a process optimization, finding the working window for key process parameters
- Provides clarification on customer technical requirements and queries
- Produces timely and accurate reports of activities, e.
QUALIFICATIONS
Knowledge & Experience requirements- At least 5 years of working experience
- Ability to read majority mechanical and electrical drawing
- Ability to collect data and perform necessary analytics to troubleshoot problem
- Strong machine knowledge
- Strong familiarization with measurement equipment such as ball shear or wire pull test equipment Education Requirements
- Degree/Technical study in Engineering Discipline - Preferably in Engineering/ Electrical/ Mechanical Other requirements
- Strong Problem-Solving Skills
- Excellent communication skills
- Strong written and verbal communication skills in required language
- Willing to travel to customer sites within the region/country
- Valid driver's license