Customer Engineer

• 3.5 High Point, NC 27265 Hybrid work $0 a year Apply with Indeed The Customer Engineer installs and trains Amada software at customer facilities and Amada facilities. The CE also supports, trouble-shoots and maintains Amada software at the local office.

ESSENTIAL FUNCTIONS

Install Amada software and connect to machine at customer facility. Training Amada software based on customer's process. Complete status reports and expense reports, after onsite service. The ability to communicate in the English language. Good customer relations and follow through. Basic machine operation. Basic Networking

NON-ESSENTIAL FUNCTIONS

In house software support. Support for overflow in call center. Bilingual English/Spanish

REPORTING RELATIONSHIP

Reports to CE Manager

SUBORDINATE STAFF

None

KNOWLEDGE

All Amada software. High level of PC knowledge, Domain Network, Active directory, SQ, Security and Networking policy. A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred. Comptia A+ Network+ is welcomed.

SKILLS:

Software installation. Software training and trouble shooting. Advanced knowledge of computers, Windows OS Windows XP, Vista, 7, 8, 10. Windows 2000, 2008, 2012, 2016. Basic / working SQL Knowledge. Basic to advanced Networking. Ability to connect Network Switch / Manage Switch.

TRAVEL:

Routine travel with over night stays.

WORKING CONDITIONS

LIFTING:

Average Weight:

25 lb.

Frequency:

Daily Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.