Regional Technical Support Liaison Atlas Copco Group - 3.9 West Springfield, MA Job Details $75,000 - $95,000 a year 3 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Field service equipment repair Customer communication Microsoft Excel Writing skills Business analysis Word embeddings Electrical schematic reading and interpretation Compressor maintenance and repair Driver's License Pneumatic system maintenance Electrical layout diagram interpretation Productivity software Electrical parts Full Job Description Your role Mission Provide Technical & Warranty administration Support to Regional CTS Operations and Management Team. Work with field service operations to resolve special and difficult service issues and coordinate special projects relating to customer support and the Operations Team as initiated by the management team or Technical Support Competency Group. Roles and Responsibilities Review new products and product information from a field/aftermarket perspective to determine service feasibility and required aftermarket resources and/or services. Assist Service Managers in development of technicians to insure growth of technician knowledge including local training initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct technician work force. Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues that require special attention within the region. Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura level and RMA tracking of warranty returns. Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as appropriate. Special projects as assigned by the Regional Operations Manager or VP/GM. Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Perform other duties as assigned. To succeed, you will need Experience - 3-5 years of technical field service experience maintaining and repairing air compressors and (Atlas Copco and other). Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco compressors. Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic. Education - Minimum of four year degree in mechanical engineering or related, or equivalent experience (e.g. 10+ years). Skills Must be self-directed and have excellent organizational, interpersonal, and verbal and written communication skills. Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required. Must have a valid driver's license. Travel Travel is to be expected to support the Region's needs, approx 10 - 15%. Location The position is a hybrid based role. In return, we offer Choose your career with us! Drive your Career, Explore Opportunities, Realize your Passion . . . Attractive benefits

Include:

Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan Health insurance/ Dental insurance/ Vision insurance Paid time off Life & Disability insurance Salary based on knowledge, skills, and experience. Salary range is $75K - $95K. Job location Hybrid This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our West Springfield, MA office Contact information

Talent Acquisition Team:

Tachelle Peeples Company:

Atlas Copco Group Functional area:

Service Location:

US -

United States City:

West Springfield Massachusetts On-site/remote:

Hybrid Brand:

Atlas Copco Company Name:

Atlas Copco Compressors LLC Date of Posting:

September 12, 2026 Last day to apply: October 18, 2026 Apply for this position