Compensation:

$36.01 - $48.01 per hour •This range reflects Carestream's good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process, as well as geographic market differentials for the position.

Position Summary:

You will support the X-Ray Systems business as a Field Service Engineer based in South Carolina. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.\nThe Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, radio fluoroscopy equipment, and other hospital equipment.\nThe Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.\nThis position involves possible overnight travel and will be based in a home office.\nA company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.\nField Service Engineers need to live within the territory.

Position Responsibilities:

Customer Ownership Build credibility and trust with customers by conducting pro-active customer visits.\nProvide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues.\nDemonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.\nProvide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times.\nUnderstand the customer's business and competitive environment.\nGenerate revenue growth by offering solutions aligned with the service portfolio.\nTeamwork\nAdopt, develop, and implement best practices.\nActively seeks to mentor others\nActively participates as a member of the regional work team and works to improve team processes. Compliance Operate under the required knowledge of State and Federal regulatory requirements.\nAdheres to established training, quality, and safety requirements.\nManages company assets effectively in accordance with established processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.\nPerforms all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, FieldChange Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.\nIndependently resolve equipment and customer issues.\nIndependently complete PMs, FCOs, installations, and all related tasks.\nIndependently diagnose and resolve electronic, network, and mechanical problems. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.\nMay be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate.

Required Skills & Education:

Associate Degree in electronics or equivalent combination of education and experience;

BSEE/BSEET/BSME/BSMET

preferred.\n4+ years of experience in the electronics industry, preferably in a field service environment, experience in diagnostic imaging a plus.\nKnowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.\nAbility to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.\nAbility to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.\nAbility to read and interpret schematics and site drawings with minimal assistance.\nAbility to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.\nAbility to adapt to changing work requirements in a complex, fast-paced environment.\nAbility to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.\nAbility to demonstrate exceptional customer service skills.\nAbility to communicate, written and verbally, with various levels of employees and customers.\nMust have and maintain a valid driver's license and driving record that is compliant with Fleet Policy.

Desired Skills:

Experience with

X-Ray, Complex Medical Device, Knowledge of Carestream Equipment Work Environment:

Hospitals, critical care imaging centers, remote

Physical Requirements:

Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 70 pounds.\nThe average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays may be required.\nJob operates in the hospital/medical environment and remotely from a home office location.\nRequired to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Carestream is an Equal Opportunity Employer Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Applying for a job with Carestream All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID:

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Field Engineer, South Carolina