Job Summary We are seeking a talented and driven Customer Success Engineer to join our dynamic team. The ideal candidate will bring hands-on experience in a warehouse or logistics environment and possess a strong understanding of the mobile technology industry. In this role, you will serve as a trusted technical partner to our clients—delivering expert support, diagnosing and resolving technical issues, and ensuring all systems and equipment operate at peak performance. You'll play a critical part in maintaining customer satisfaction and supporting the success of our deployed technologies across diverse environments.

Responsibilities:

Travel to multiple customer locations nationwide as needed. Provide technical support and troubleshooting for mobile systems, warehouse automation equipment, and related technologies. Diagnose, repair, and maintain machinery and electronic systems to minimize downtime and optimize performance. Collaborate closely with clients to understand their operational needs and deliver tailored solutions. Conduct on-site service visits and preventive maintenance at customer facilities. Deliver exceptional customer service through clear communication, responsiveness, and a solutions-focused mindset. Help customers optimize their usage of our products/robotics to get the most value out of their purchase and meet their technology and business requirements while overcoming challenges. Educate customers on best practices, useful features, and opportunities to optimize performance. Work diligently with the customer's technical teams (support engineers, developers) to troubleshoot and resolve complex software and hardware issues, replicating customer environments and network problems as needed. Collaborate closely with the Sales and Customer Success teams to develop effective account strategies. Use customer feedback and insights to improve product materials, technical best practices and technical materials. Provide feedback to Product Management teams and R&D. Serve as the customer advocate for timely resolution of issues and facilitate communication between customers, Sales and Engineering. Oversee and manage day-to-day operations of the units Troubleshoot issues related to power/network/mechanical operation of the units Ensuring timely maintenance on units by performing regular scheduled maintenance on units and keeping track of maintenance schedule Act as primary customer advocate from a technical perspective, attending calls or contacting support as needed for remote help/troubleshooting Installation of hardware upgrades to support new connectors or hardware tests

Qualifications:

Must be willing to Travel BS in computer engineering or related field Ability to travel within the US (up to 50%) Excellent verbal and written communication skills Excellent problem solving and troubleshooting skills. Able to take a customer-centric approach to problem solving Knowledge of mobile devices (software update/drivers/firmware/flashing) Working knowledge of computer science fundamentals (Git, Linux, SQL, Python, etc. ) Familiar with wireless IT infrastructures (TCP/IP, DHCP, WiFi, etc.) Electrical and mechanical engineering basics Solder two wires together Tighten screws without stripping them Drilling Using a Dremel Using a multimeter to measure volt and ampere Someone who has built an Arduino board is an excellent example of the skills required to be successful

Basic Coding GPIO Networking Job Type:

Full-time Pay:

$55,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person