Kurzbeschreibung Bizerba Retail provides a versatile range of weighing, slicing, and packaging equipment used in food markets, grocery stores, delis, and other retail environments around the world. We are seeking an experienced Electro-Mechanical Technician to join our North America Retail Support and Training Department as a Support Specialist. In this role, you will be an integral part of a team of experienced Support Specialists and Dispatchers responsible for providing remote technical support, troubleshooting and repair assistance, and product training to Bizerba field service technicians, authorized service technicians, and customers. The ideal candidate combines strong electro-mechanical troubleshooting skills with excellent communication abilities and a customer-focused mindset. You will serve as a technical resource for escalated issues, helping technicians and customers efficiently identify problems and develop effective solutions. Your tasks Provide remote electro-mechanical technical support for scales, slicers, and packaging equipment to field service technicians, authorized service technicians, and customers. Troubleshoot, diagnose, and provide repair guidance for scales, slicers, and packaging equipment remotely when applicable. Perform fault analysis and troubleshooting using remote-access tools. Analyze equipment failure logs to identify root causes, document findings, and develop effective solutions. Escalate and resolve complex technical issues that exceed the knowledge or capabilities of field service personnel, including traveling to customer locations when necessary to complete repairs. Accurately document service calls, troubleshooting activities, and resolutions within the company CRM system. Collaborate with internal teams on customer projects and technical initiatives. Create and maintain technical documentation, troubleshooting guides, and other support materials for service technicians, authorized service technicians, and customers. Conduct product operation, troubleshooting, and repair training for new and existing service technicians, authorized service technicians, and customers. Deliver training both remotely and on-site, including hands-on training in a group setting. Serve as a technical resource and subject-matter expert for assigned products and equipment. Your profile Associate degree or military/technical education in Mechanical, Electro-Mechanical, Electronic Technology, or a related field; or a minimum of four years of equivalent education and experience. Strong analytical and problem-solving skills. Ability to read and interpret wiring diagrams, electrical schematics, mechanical drawings, and spare-parts breakdowns. Strong listening skills and the ability to understand customer concerns and communicate technical information clearly and effectively. Demonstrated ability to perform advanced troubleshooting and provide "next-level" technical support to customers and technicians. Excellent verbal and written communication skills, including the ability to present technical information and conduct hands-on training for groups. Proficiency with Microsoft Windows and applications such as Word, Excel, and PowerPoint. Experience with SAP is preferred, or the ability and willingness to learn SAP applications. Strong working knowledge of troubleshooting equipment using hand and power tools. Ability to travel overnight within the United States as required. Valid driver's license with a satisfactory driving record. Ability to safely lift and handle equipment weighing up to 50 pounds. Ability to pass a criminal background check and pre-employment drug screening. Your advantages at Bizerba Vacation and Holidays Time off Model I Holiday Schedule At Bizerba it is important to us that your work-life balance is not neglected. That's why we offer you flexible working hours so that you can organize your private life according to your individual needs. Paid time off (PTO) is available as a company benefit to all full-time employees. PTO can be used for any time off that an employee needs throughout the year including. leisure, personal, sick, etc. The Company also provides 8 paid holidays each year for all Full Time Employees. Retirement Plan 401K Plan I ADP Full time, regular employees who have completed "two months of continuous service" are eligible to participate in Bizerba 401(k) plan. Bizerba matches 100% up to 3% of your contribution and will give you an extra 0.5% for contributing at least 4%. Medical, Dental, Vision United Healthcare I Health, Dental and Vision United Healthcare is our insurance provider. We offer 3 tiers of Medical benefits, Dental HMO and PPO, and Vision benefits. Equitable Disability Leaves I EAP Bizerba provides Short-Term and Long-Term Disability to all eligible employees. These benefits are provided by Bizerba at no cost to you. The EAP is a confidential service, free of charge to you and your family and designed to help with personal, job and family concerns. Five face to face counseling sessions are available through the EAP for personal difficulties such as: Stress, Anxiety, Depression; Life Transitions; Divorce/Separation; Grief & Loss; etc. About Bizerba Although Bizerba did not invent the weight, we have definitely paved the way for modern weighing technology. Since 1866, our name

•like no other

•has stood for efficient weighing, slicing and labeling solutions.

Today we operate in 120 countries with approximately 4.500 employees. Any questions? Your HR team E career.us@bizerba.com Similar jobs Account Receivable Specialist Baltimore, MD , USA | Bizerba Label Solutions | New Hire | Finance & Controlling | 21172 Field Service Technician

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