at Canon USA & Affiliates in Spokane, Washington, United States Job Description Field Service Eng - req1805 OVERVIEW Install, maintain, and service equipment within multiple product lines. Provide a high level of support for customers and field service operations by exhibiting a high degree of professionalism. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications) if qualified and approved. Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered.

RESPONSIBILITIES

+ This is a remote, based position in USA . The selected candidate will be required to live in or near Washington State

+ Install medical imaging equipment effectively and efficiently.

+ Completion of installation quality checklist.

+ Perform PM inspections per equipment specifications and standards.

+ Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.

+ Maintain all assigned assets per company P&P.

+ Improve personal productivity by enhancing product knowledge through formal and on the job training.

+ Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.

+ Answer technical and applications questions.

+ Capable of installing multiple products in one modality.

+ Maintain excellent customer relations.

+ Maintain accurate and complete documentation.

+ Perform and document FDA testing on assigned products.

+ Keep current with latest technical developments in multiple product lines.

+ Support field service operations with technical knowledge on multiple product lines.

+ Install and maintain equipment in multiple product lines.

+ Demonstrate expertise in multiple products in 1 modality.

+ Develop a higher level of troubleshooting and analytical skills.

+ Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.

+ Plans own workload.

+ Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.

+ Work on div To view full details and how to apply, please login or create a Job Seeker account