Site Operations Manager - ORD Edged - 4.0 Aurora, IL Job Details Full-time From $140,000 a year 20 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Data Center Operations Cable systems installation Customer communication Electrical equipment repair Data center experience Defect resolution root cause analysis Project management experience in technology Equipment repair Expense management Facilities fire safety systems Power distribution system installation In-person customer service Technical support Electrical metering Electrical systems facility management Performance management CMMS Managing engineering teams Engineering project budget management Network management Organizational skills Field engineering equipment installation Problem management Electrical maintenance Productivity software Commissioning phase involvement Quantitative analysis Network infrastructure management Deploying data center facilities Process management Full Job Description About Edged Data Centers Edged is a fast-growing provider of sustainable data centers and energy infrastructure. The company builds and operates a global network of ultra-efficient, AI-ready data centers with waterless cooling for colocation, hyperscale and build-to-suit customers. The highly differentiated infrastructure platform is the first large-scale, global deployment of waterless cooling platform-wide and transforms data center growth into a catalyst for sustainable development. Edged is backed by a deep proprietary technology stack that will include renewable microgrid systems, ultra-clean generators, and waste-to-fuel solutions. The platform is designed for rapid deployment with more than a dozen new data centers operating or under construction across Europe and North America and a gigawatt-scale project pipeline. The North American division of Edged is a joint venture between one of the largest private multinational corporations in the world and an affiliate of Endeavour. Endeavour is a purpose-driven organization helping innovators to develop and launch breakthrough solutions for global challenges in the areas of energy, water, and waste. Endeavour companies are made up of passionate change-makers who want to leave the world better than the way we found it. Today, Endeavour is deploying solutions that are immediately scalable and deliver both high financial returns and positive impact, including EV charging, waterless data center cooling, and advanced energy systems. Opportunity The Data Center Site Operations Manager will be a vital member of the leadership team of the North American division of Edged Data Centers. We are looking for someone who has experience leading data center operations focused on critical infrastructure, physical security and network. The candidate must have knowledge of large-scale data centers, including state-of-the-art electrical distribution systems, emergency generation, fire alarm/suppression and site monitoring systems. The mission will be to manage uptime and safety while leveraging the maximum performance from our suppliers. Based in a broad technical knowledge, he/she will lead the day-to-day relationship in terms of planning, preparation, and field execution according to internal procedures. The Data Center Site Operations Manager needs to be an agile, team-focused individual, with proven professionalism, who is comfortable in a rapidly changing environment. The right person is trustworthy with confidential information, highly organized, self-motivated, has excellent communication skills, can think strategically, and works equally as well independently as with a team. Edged strives to maintain smooth operations and achieves this by empowering our people, by providing autonomy and flexibility in the way we work, by developing a habit of constant, open communication, and by creating a culture of excellence, appreciation, trust, and respect. Key Opportunities Include but are not limited to: Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems (electrical, mechanical and network) supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs. Manages provisioning of data center services including colocation, connectivity, HAC services, deployment, and any additional services to be delivered to data center customers. Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of periodic maintenance program and maintenance calendar. Develop, implement, and audit local standard operating procedures, sequence of operations and maintenance standards to follow our standards and industry best practices. Supervise local change management processes including the review and approval of all Procedures (MOPs, SOPs, EOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers. Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to our performance standards and scopes of work. Act as primary technical and operational contact for data center customers - both as the technical lead and local point of escalation during emergency events and day to day operations. Develop knowledge of customer's core business and the business function of the customer's local datacenter operation. Manage technical and operational incidents, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis, and post event remediation. Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis. Management of expenses and all budget, forecast and report requirements by providing capital and expense requirements and justifications. Support pre-sales process, including, but not limited to, conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Edged standards and local requirements. Support various accreditation initiatives. Maintain compliance with local health & safety standards. Skills and RequirementsEducation / Experience 10+ years managing engineering or technical staff 5+ years project/program management 5+ years engaging internal or external customers and working directly with them to resolve issues 4+ years managing multi-year budgets Solid and proven experience in the commissioning, acceptance and operation of mission critical systems. Experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as power circuit installation and power monitoring. Experience managing a change control environment. Certifications/Accreditations that will be viewed positively: ITIL v2/3/4, CDCP, AOS. Advance in Microsoft Office 365 Specific Skills / Abilities Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions. Ability to interpret industry data center standards, policies & methodologies. Ability to improve performance management & critical awareness methods and implementation standards thinking out the box. Strong interpersonal, presentation and communication skills. Strong organizational skills and detail oriented. Ability to manage budgets and analyzing expenses. Ability to develop Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system. #

LI-Onsite EEO Statement:

Edged is an equal opportunities employer. We believe in ensuring equal access to employment opportunities for all. We assess candidate qualifications and make recruiting decisions based on the experience, capabilities and skills you share with us in your application and applicable materials. Hiring and employment decisions within Edged are not based on religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Total Rewards Statement:

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; PTO; employee assistance program; and other company benefits. Compensation for the role will depend on a number of factors, including your qualifications, location, skills, competencies, and experience and may fall outside of the range shown.

Pay:

From $140,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person