Head of Engineering - Eastern Communications

Head of Engineering - Eastern Communications Eastern Communications - 3.9 Long Island City, NY Job Details Full-time $150,000 - $215,000 a year 11 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Engineering Employee retention 11+ years Risk mitigation strategy implementation Team development Bachelor's degree in engineering Bachelor's degree Team management Mentoring Systems engineering Senior level Network engineering Cross-functional collaboration Escalation handling Leadership Cross-functional communication Senior leadership Full Job Description Are you inspired by the idea of supporting our nation's critical infrastructure and securing communications for first responders, utilities, and transportation? Does the prospect of joining a growing medium-sized business and leading the engineering team for mission-critical systems that people rely on every day and where you are able to shape the long-term technical direction of the company appeal to you? Are you an independent, self-motivated individual who desires working with a leadership team that values clarity accountability and disciplined execution? Company Overview Eastern Communications, Ltd. is a critical communications provider headquartered in Long Island City, Queens, NY. Founded in 1976 and acquired from original ownership in 2020, Eastern provides infrastructure, technical services, field replacement parts, and maintenance to a range of end users including public safety, transportation, utilities, and the federal government. The company has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern acquired Marshalltown, Iowa-based RACOM Corporation and in November 2025, acquired PMC Wireless. It now comprises 240 employees across 16 locations nationwide. Role Overview The Head of Engineering is a senior leadership role responsible for setting technical direction, building high‑performing teams, and ensuring engineering execution consistently enables delivery confidence, customer trust, and long‑term sustainability. This individual will lead and evolve our engineering organization supporting mission-critical communications systems. The Head of Engineering is a people-first technical leader with the credibility to guide complex engineering decisions and the leadership maturity to build scalable capability across disciplines. Key Responsibilities Lead & Develop the Engineering Organization Lead all engineering teams and disciplines, including Systems, RF and Network functions Build, mentor, and retain high‑performing engineering leaders and teams Establish clear roles, expectations, and career paths Set Technical Direction & Standards Define long‑term technical direction and reference architectures Establish engineering standards and design review processes Balance innovation with standardization and operational supportability Ensure Quality, Risk Management & Delivery Confidence Own engineering quality and defensibility across system designs Identify and mitigate technical and architectural risk early Support a pause‑and‑escalate culture when delivery confidence is threatened Partner Across the Organization Collaborate closely with Project Management, Field Services, Operations, and Sales Engineering Support complex customer engagements requiring senior technical leadership Engage vendors at an architectural and standards level What Success Looks Like Engineering designs are standardized, deployable, and lifecycle‑aware Reduced technical rework and field escalations Clear, adopted technical direction that futureproofs customer investments Strong bench of engineering leaders and technical talent Sustained delivery confidence and customer trust Qualifications Bachelor's degree in Engineering or a related technical field (advanced degree preferred) 12+ years of experience in complex systems or mission‑critical engineering environments 5+ years leading engineering teams or managers Strong background in system‑level engineering (e.g., RF, networking, mission‑critical communications, or similar regulated environments) Proven ability to balance technical depth with people leadership and organizational accountability Benefits We Can Offer You Health, dental and vision insurance 401k and company match Annual Performance Review and accompanied bonus Paid holidays, vacation and sick days Advancement opportunities Safe, clean & friendly work environment Location & Reporting Structure This is an in-person role based at one of Eastern Communications' or its affiliates, RACOM and PMC, nationwide service center locations. The selected candidate will work on-site and travel up to 25%. Specific location will be determined based on the qualifications and preferences of the selected candidate. The Head of Engineering reports directly to the Vice President of Technical Services and works in close partnership with cross-functional teams to align operational priorities with company strategy. Eastern Communications offers a competitive total compensation package commensurate with experience, including: Performance-based bonus eligibility Comprehensive health, dental, and vision benefits Paid time off and company holidays Opportunities for professional growth within a nationally expanding organization We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.