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Enterprise Operations Manager
Job
Peraton
Hampton, VA (In Person)
Full-Time
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Job Description
Responsibilities The Enterprise Operations Manager serves as the senior contractor operational lead responsible for overseeing and synchronizing enterprise-level Technical Operations Support (TOS) services across the 480th Intelligence, Surveillance, and Reconnaissance Wing (480 ISRW). This individual provides strategic and operational leadership to ensure seamless integration of AF DCGS (AN/GSQ-272 SENTINEL) weapon system support, enterprise network services, and mission assurance functions across geographically distributed core sites and Other Supported Locations (OSLs). The Enterprise Operations Manager serves as the primary operational interface between the contractor workforce and 480 ISRW Government leadership (480 ISRW/A6, COR, and Contracts Functional Director) for all matters related to enterprise operations, service delivery performance, and mission continuity in support of 24/7/365 ISR operations. Roles and Responsibilities Enterprise Operations Oversight Provide enterprise-wide operational oversight and coordination across all nine (9) contractor functional areas: Network Operations & Management, System Administration & Infrastructure, Database Administration, Security Operations, Project Management & Engineering, Web/Collaboration Services, Telecommunications, Data Center Management, and DevOps/Cloud Operations. Synchronize operations across the DCGS Operation Center (DOC) East and West, Maintenance Control Center (MCC), Mission Assurance Help Desk, and Open Architecture Management Center (OAMC). Ensure uninterrupted 24/7/365 mission-essential operations supporting ISR Processing, Exploitation, and Dissemination (PED) for combatant commands. Oversee enterprise service delivery across Campus Area Network (CAN), Wide Area Network (WAN), East Coast Hub (ECH), West Coast Hub (WCH), and AF DCGS Point of Presence (AFDPoP) operations. Service Delivery & Performance Management Monitor and enforce compliance with Help Desk response time requirements: URGENT (15-minute response), HIGH (1-hour), MEDIUM (4-hour), and LOW (8-hour) per PWS Attachment D. Track and report enterprise operational health metrics including system availability, Mean Time Until Failure (MTUF), Mean Time to Repair (MTTR), unplanned/planned downtime, and network trend analysis. Ensure 100% of deliverables are met and received on time in accordance with PWS performance standards.