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Amazon
Principal Technical Program Manager, ACES - Outbound & Flow
Career Insights for Engineering Program Manager
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Based on Washington data
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What they do
An Engineering Program Manager provides support and/or lead teams through the Engineering development process and implementation of company's products. Projects are typically shorter-term, less complex and more contained with a defined time frame. Programs are typically longer-term, multi-functional, multi-project with complex requirements and effort. Manage activities, resource capability, schedules, budgets, and ensure cross company communications to facilitate product completion on schedule within budget. Work with engineering management to identify and improve process and program efficiencies.
$176,306 / year median in Washington
+4% projected growth
Job Description
DescriptionAmazon's Global Customer Fulfillment network delivers billions of packages every year, and the Amazon Customer Excellence System (ACES) team is at the center of making that network faster, safer, and more cost-effective. We are looking for a Principal Technical Program Manager to develop and scale automation solutions across our fulfillment centers, shaping a strategic automation roadmap that will redefine how work gets done at network scale. In this role, you will bring deep knowledge of fulfillment center processes to identify waste and drive meaningful improvements. You will define business requirements, build product roadmaps from ideation through general availability, and coordinate across operations, safety, process engineering, technology, and product teams to deliver solutions that measurably improve delivery speed, Delivery Estimate Accuracy, safety, and cost. You will operate with significant independence in ambiguous problem spaces, bringing data-driven technical judgment to decisions that affect the entire fulfillment network. Key job responsibilities
Basic Qualifications
- Own the end-to-end lifecycle of automation programs across fulfillment centers, from defining business requirements and building product roadmaps to driving delivery through general availability at network scale.
- Apply deep fulfillment center process expertise to identify waste and translate improvement opportunities into scalable automation solutions that meet performance and availability targets.
- Partner with operations, safety, process engineering, technology, and product teams to gather stakeholder requirements and ensure final solutions address cross-functional needs.
- Assess technical risk, decompose complex problems into clear milestones, and hold engineering teams accountable for delivering products that meet requirements on time and at the expected quality bar.
- Drive system-level and business reviews with leaders at all levels, clearly communicating trade-offs, program status, and strategic recommendations that influence organizational priorities.
Basic Qualifications
- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPreferred Qualifications
- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- 168,100.00
- 227,400.00 USD annually USA, WA, Bellevue
- 177,000.00
- 239,400.