Production Support Engineer :: 26-01298

Primary Skills:

Adobe Target (Intermediate), Splunk (Advanced), JSON Scripting (Intermediate), Incident Management (Expert), API Validation (Intermediate)

Contract Type:

W2

Duration:

5+

Months Location:

San Jose, CA/100% #

LI-Remote Pay Range:

$40 - $44 per hour on W2 #

LP Job Summary:

This role is responsible for the end-to-end management of personalized digital experiences across Adobe platforms. Key duties include content authoring, campaign execution, quality validation, and proactive monitoring of live campaigns. The specialist will partner with cross-functional teams to ensure reliable delivery and continuous improvement of global customer experiences.

Key Responsibilities:

Monitor live campaigns using Splunk, building dashboards and alerts for issue detection. Act as an escalation point for production incidents, leading triage, root cause analysis, and resolution coordination. Collaborate with teams to resolve complex incidents, document findings, and provide recommendations. Maintain operational documentation including runbooks and incident playbooks. Author content and build campaigns within a headless CMS for personalized customer experiences.

Must-Have Skills:

Proficiency in Splunk for monitoring and alerting. Experience with Adobe Target or similar campaign orchestration/experimentation tools. Strong understanding of personalization, audience segmentation, and A/B testing.

Industry Experience:

Digital Marketing, E-commerce, or similar digital-first environments.

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