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Delan Associates, Inc
Senior CCaaS Production Support Engineer
Career Insights for Production Engineer
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Scorecard
Based on Minnesota data
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What they do
A Production Engineer combines knowledge of manufacturing technology and engineering sciences with management theory. Designs the production steps, defines and monitors resources needed, and evaluates efficiency of the overall process.
$82,329 / year median in Minnesota
+2% projected growth
Job Description
Senior CCaaS Production Support Engineer Delan Associates, Inc - 3.9 Minnetonka Mills, MN Job Details Contract 18 hours ago Qualifications Jira Authentication Knowledge management Stakeholder engagement Systems integration Defect resolution root cause analysis Responding to infrastructure failures Defect analysis IT system monitoring Application deployment Public Cloud Incident Escalation IVR Cloud service support Enterprise Integration Vendor relationship management Vendor communication Customer service knowledge base User guides Production monitoring Integration with Third-Party Services (system development) System deployment Problem management Telephone systems Application Maintenance Defect tracking tools Online help documentation Cross-functional collaboration Cloud monitoring Escalation handling Full Job Description Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone) Minnetonka Mills, MN (Onsite) Must-Have Skills (Senior CCaaS Production Support Engineer)