Sr. Production Support Engineer - Order Management

Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site during night shifts, and weekends as needed, in the specified location(s). As a Production Support Engineer, you will play a critical role in ensuring the stability, reliability, and resilience of Schwab's Order Management System (OMS) in a high-availability environment. You will operate at the center of complex, enterprise-impacting issues—providing technical leadership, restoring service during major incidents, and strengthening platforms so issues occur less frequently over time. Working closely with engineering, architecture, infrastructure, and business partners, you'll influence how production systems are supported and improved at scale. This role is ideal for someone who thrives under pressure, brings a systems-thinking mindset, and is motivated by protecting client trust through operational excellence. What You'll Do Lead response and resolution for complex, business-critical production incidents, serving as a senior escalation point Drive incident command, stakeholder communication, and post-incident analysis with clarity and accountability Shape reliability strategy, operational priorities, and support standards for mission-critical platforms Identify systemic risks and partner with engineering teams to drive long-term reliability improvements Design and evolve operational models including monitoring, alerting, observability, and automation Apply sound judgment to make high-impact decisions in fast-moving, ambiguous situations Mentor and support team members by sharing expertise and promoting strong operational practices Support a 24x7 production environment through a rotating on-call schedule What you have Required Qualifications Bachelor's degree in Computer Science or a related field, or equivalent practical experience 8+ years of experience supporting production systems in roles such as production support, SRE, reliability engineering, or software operations Advanced ability to troubleshoot complex, distributed systems and diagnose issues across application, database, and infrastructure layers Demonstrated skill leading high-severity incident response and restoring service under pressure Strong expertise supporting Java-based platforms and data-intensive systems Experience operating and tuning Linux-based environments Ability to assess risk, prioritize effectively, and make decisions using incomplete information Clear, confident communication skills when engaging both technical and business stakeholders Preferred Qualifications Deep experience supporting Oracle database platforms in production environments Hands-on experience improving observability, alerting strategies, and operational automation Familiarity with formal problem management, root cause analysis, and reliability metrics Demonstrated success influencing cross-functional partners to improve system resilience Experience mentoring or informally leading other engineers through complex problem-solving