A Production Engineer combines knowledge of manufacturing technology and engineering sciences with management theory. Designs the production steps, defines and monitors resources needed, and evaluates efficiency of the overall process.
Our client is seeking a Production Support Engineer to support enterprise data and reporting platforms in a fast-paced environment. This position is ideal for someone with experience supporting SQL-based applications, troubleshooting production issues, monitoring system health, and partnering with technical teams to maintain reliable business operations. This is not a software development role and is not intended for a senior DBA. Instead, we're looking for a hands-on support professional who enjoys solving problems, investigating issues, monitoring critical processes, and serving as a trusted operational resource for internal teams. Candidates who have worked in application support, database support, production operations, or technical support environments are encouraged to apply.
Responsibilities:
Provide operational support for business-critical data and reporting platforms. Investigate system alerts, processing failures, performance concerns, and data-related issues. Troubleshoot SQL queries and assist with data validation and analysis. Support scheduled jobs, automated workflows, and recurring production processes. Monitor application and platform health to help ensure system availability and stability. Collaborate with engineering, analytics, and business teams to resolve technical issues. Manage support tickets and drive incidents through resolution. Assist with user access requests, system changes, and deployment validation activities. Document troubleshooting procedures, known issues, and operational processes. Identify recurring problems and recommend process improvements to reduce support volume. Communicate status updates, risks, and resolution plans to stakeholders.
What We're Looking For:
Success in this role will depend on more than technical skills alone. The ideal candidate is someone who: Takes ownership of issues from identification through resolution. Is highly reliable and follows through on commitments. Communicates effectively with both technical and non-technical stakeholders. Can work independently while knowing when to escalate issues. Enjoys troubleshooting and supporting mission-critical business systems. Brings a proactive, customer-focused approach to support and operations. If you have a blend of SQL experience, production support expertise, and a strong sense of accountability, we'd love to speak with you.
