Sr. Production Support Engineer - Order Management

Sr. Production Support Engineer - Order Management Charles Schwab 4 ( ) Austin, TX on company site Why you should apply for a job to

Charles Schwab :

Ranked as one of the 4/5 in overall job satisfaction 67% say women are treated fairly and equally to men 75% would recommend this company to other women 69% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews After 5 years of service at Schwab, employees are eligible for one month of Sabbatical leave. Paid parental leave and reimbursement to help offset adoption or surrogacy expenses for eligible employees. Mentorship program opportunities and competitive tuition reimbursement program to invest in employees' success. # 2026-120786 Position summary time. Working closely with engineering, architecture, infrastructure, and business partners, you'll influence how production systems are supported and improved at scale. This role is ideal for someone who thrives under pressure, brings a systems-thinking mindset, and is motivated by protecting client trust through operational excellence. What You'll Do Lead response and resolution for complex, business-critical production incidents, serving as a senior escalation point Drive incident command, stakeholder communication, and post-incident analysis with clarity and accountability Shape reliability strategy, operational priorities, and support standards for mission-critical platforms Identify systemic risks and partner with engineering teams to drive long-term reliability improvements Design and evolve operational models including monitoring, alerting, observability, and automation sound judgment to make high-impact decisions in fast-moving, ambiguous situations Mentor and support team members by sharing expertise and promoting strong operational practices Support a 24x7 production environment through a rotating on-call schedule What you have Required Qualifications Bachelor's degree in Computer Science or a related field, or equivalent practical experience 8+ years of experience supporting production systems in roles such as production support, SRE, reliability engineering, or software operations Advanced ability to troubleshoot complex, distributed systems and diagnose issues across application, database, and infrastructure layers Demonstrated skill leading high-severity incident response and restoring service under pressure Strong expertise supporting Java-based platforms and data-intensive systems Experience operating and tuning Linux-based environments Ability to assess risk, prioritize effectively, and make decisions using incomplete information Clear, confident communication skills when engaging both technical and business stakeholders Preferred Qualifications Deep experience supporting Oracle database platforms in production environments Hands-on experience improving observability, alerting strategies, and operational automation Familiarity with formal problem management, root cause analysis, and reliability metrics Demonstrated success influencing cross-functional partners to improve system resilience Experience mentoring or informally leading other engineers through complex problem-solving What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance Why you should apply for a job to

Charles Schwab :

Ranked as one of the 4/5 in overall job satisfaction 67% say women are treated fairly and equally to men 75% would recommend this company to other women 69% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews After 5 years of service at Schwab, employees are eligible for one month of Sabbatical leave. Paid parental leave and reimbursement to help offset adoption or surrogacy expenses for eligible employees. Mentorship program opportunities and competitive tuition reimbursement program to invest in employees' success.