Job Description
Production Services Engineer - Apple Services Engineering Apple 3.7 ( ) Seattle, WA Why you should apply for a job to
Apple :
Ranked as one of the 66% say women are treated fairly and equally to men 66% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy. Apple University creates classes, seminars, and tools to help employees understand Apple's culture, organization, and values. Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year. # 200663488-3337 Position summary oting for Apple's customers, internal business partners, and strategic partners for all of Apple's Media Services. Description As a vital member of an exceptional global team, you will play a key role in Tier 4 support, addressing technical issues for customers, internal business partners, and strategic partners. Your responsibilities will include efficiently triaging issues, evaluating their impact, delving into server logs, replicating problems, capturing device logs, and methodically determining root causes. Collaboration with diverse engineering teams to prioritize and resolve issues will be a central aspect of your role. Acting as the problem manager for top issues, you'll communicate updates and estimated time of resolution to a broad audience, including senior leadership. In addition to driving issue resolutions, you will contribute to the enhancement of operational efficiency. You'll develop full-stack applications that streamline how our team handles issue resolution, tracks technical problems, and analyzes patterns in support data. This requires strong programming fundamentals and the ability to work independently. You'll architect backend services that interact with many other systems through REST APIs and build intuitive user interfaces for internal stakeholders. Furthermore, your commitment extends to participating in On-Call duties and assisting during spikes in issues or when faced with time-critical situations. Preferred Qualifications 3+ years of experience Experience with log analysis tools, such as Splunk, is a huge plus High logical and critical thinking skills Minimum Qualifications Bachelor's degree in Computer Science, Informatics, Information Technology, or a related field, or an equivalent combination of education and experience Experience in one or more of the following: scripting languages, such as Python, server-side programming languages, such as Java, web development technologies, such as React. Proven track record in solving problems within complex distributed applications Demonstrated expertise in analyzing client and server-side logs Strong knowledge of SQL, relational database systems, and/or distributed SQL query engine (such as Oracle and Trino) Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $134,800 and $245,800, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note:
Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Why you should apply for a job to Apple :
Ranked as one of the 66% say women are treated fairly and equally to men 66% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews Company commitment that women earn the same as men performing similar work includes no salary history disclosure policy. Apple University creates classes, seminars, and tools to help employees understand Apple's culture, organization, and values. Whether you donate time or money, Apple will match charitable contributions up to $10,000 a year.
