Field Service Engineer - Additive Manufacturing (Aerosol Jet Technology)

Description:

Travel:

Approximately 30% (domestic and occasional international) We are seeking a customer-focused Field Service Engineer to support our additive manufacturing systems, including aerosol jet technology. This mid-level role is ideal for a technically capable professional who enjoys working directly with customers to install, support, and troubleshoot advanced equipment while delivering a high level of service. Key Responsibilities Install, commission, and validate additive manufacturing systems at customer sites Troubleshoot and resolve issues across mechanical, electrical, and software components Perform root cause analysis and implement corrective actions Provide timely customer support via phone, email, and on-site visits Collaborate with engineering teams to resolve escalated technical issues Document service activities, findings, and recommendations Train customers on system operation, maintenance, and best practices Build and maintain strong customer relationships

Requirements:

Qualifications Bachelor's degree in Engineering or related field, or equivalent practical experience 2-5 years of experience supporting technical equipment in the field or similar environment Experience in additive manufacturing, printing technologies, or advanced manufacturing preferred Working knowledge of integrated systems (mechanical, electrical, and software) Strong troubleshooting and problem-solving skills Willingness to travel approximately 30% Skills & Competencies Customer-focused with strong communication and interpersonal skills Ability to diagnose and resolve technical issues in a structured and efficient manner Comfortable working independently and as part of a cross-functional team Organized with strong attention to detail and follow-through Adaptable and eager to learn new technologies Basic familiarity or interest in aerosol jet or precision deposition technologies is a plus Why Join Us This role offers the opportunity to work with cutting-edge additive manufacturing technology while making a direct impact on customer success. You will collaborate with a skilled engineering team, gain exposure to diverse applications, and play a key role in delivering reliable, high-performance systems.