Leads advanced troubleshooting, repair, production workflow, technician support, and continuous improvement activities for complex electronic and electro-mechanical products. Job Requirements Associate degree in Electronics, Engineering Technology, Manufacturing, or equivalent relevant work experience. 8+ years of experience in electronics manufacturing, repair operations, or a related technical environment. Advanced knowledge of analog and digital electronics. Advanced knowledge of electro-mechanical systems, circuit analysis, power electronics, system integration, diagnostics, troubleshooting, and repair processes. Experience diagnosing and repairing complex system-level failures when standard troubleshooting procedures are unavailable or unsuccessful. Proficiency with oscilloscopes, digital multimeters, power analyzers, signal generators, and other advanced diagnostic equipment. Experience troubleshooting interactions between hardware, firmware, software, assemblies, and subassemblies. Working knowledge of SAP or equivalent ERP systems for production, repair status, and inventory tracking. Experience coordinating repair priorities, labor assignments, workflow, and production resources. Experience working with Engineering, Quality, Supply Chain, Manufacturing, and Operations functions. Ability to interpret schematics, wiring diagrams, assembly drawings, specifications, and technical documentation. Preferred Skills Experience leading or directing electronics repair technicians. Experience identifying recurring product failures and developing improved troubleshooting and repair methods. Experience developing technical work instructions and repair procedures. Experience with component-level electronics diagnostics and repair. Experience supporting RMA repair operations. Experience with 6S, Continuous Improvement Process (CIP), Lean, or related operational improvement programs. Experience maintaining training matrices and technician cross-training programs. Job Responsibilities Serve as the technical escalation resource for complex electronic and electro-mechanical product failures. Perform advanced troubleshooting, repair, calibration, testing, and validation of complex power products and assemblies. Conduct component-level and system-level diagnostics using electrical, mechanical, hydraulic, pneumatic, and other applicable troubleshooting techniques. Diagnose failures involving interactions between assemblies, subassemblies, firmware, software, and hardware. Validate completed repairs through functional testing, calibration, tuning, and final system verification. Monitor daily repair workflow, production output, repair status, and schedule performance. Coordinate repair priorities based on production schedules and customer requirements. Assign labor and shift resources based on workload and production requirements. Provide daily technical direction and troubleshooting support to technicians and repair personnel. Maintain repair status and RMA tracking within SAP or applicable ERP systems. Ensure test equipment is operational, maintained, and calibrated according to applicable requirements. Maintain shop-floor inventory and support inventory control activities. Monitor availability of subassemblies, modules, printed circuit boards, and other materials required for repairs. Support First-In, First-Out (FIFO) workflow and material practices. Maintain technician training matrices and support cross-training activities. Conduct employee evaluations and document performance-related activities. Develop and update troubleshooting methods, repair procedures, and technical work instructions. Partner with Production Engineering, Manufacturing Engineering, Quality, and Product Support to resolve recurring technical issues. Identify recurring product failures and recommend improvements to repair processes, documentation, and manufacturing practices. Lead and maintain 6S activities within repair and production areas. Conduct and document 6S audits, workplace guideline checks, and daily leader standard work activities. Support Continuous Improvement Process initiatives and improvement projects. Drive process standardization, workflow optimization, waste reduction, and repair efficiency improvements. Prepare reports covering continuous improvement activities, production performance, and project results.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.