Technical Services Engineer Georg Fischer, LLC / Industrial Group Americas 7777 Sloane Drive, Little Rock, AR 72206 $65,000 - $108,000 a year - Full-time Summary The Technical Services Engineer takes ownership of customer issues reported and sees problems through to resolution. The incumbent researches, diagnoses, troubleshoots and identifies solutions to resolves issue by following standard procedures for proper escalation of unresolved issues to the appropriate internal team.

Essential Duties & Responsibilities:

Provides technical information and identities technical opportunities. Provides technical analysis of customer complaints. Provides advice, council and recommendations on all matters pertaining to the technical aspects of the Company's activities. Investigates customer issues using problem-solving techniques such as Six Sigma methodology to get at root cause of the challenging and complex issues internally and externally. Provides feedback to R D for new product development opportunities. Other duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills with the ability to train staff. Thorough understanding of quality control standards and methodologies. Thorough understanding of manufacturing and production in the industry. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite or related software.

Education and Experience:

Bachelor's degree in Mechanical or Industrial Engineering or related technical degree. Seven (7) to ten (10) years' experience in Manufacturing Engineering. Hands on experience in specification and design of plastics tooling, equipment, and automation. Previous project management experience. Working Conditions /

Physical Requirements:

Typical office/factory environment with possibility of exposure to heat in production areas Must be able to lift 40 lbs. in a safe manner Clarity of vision and the ability to focus on a fast and repetitious operation for an extended period of time Exposure to heavy equipment or components needed to produce product (safety toed shoes required) Exposure to chips and dust (eye protection required) Must be capable of maintaining a 40-hour workweek and working overtime as needed Must be able to perform repetitive motion.

Examples:

walking, reaching, bending, twisting, stooping, pushing, pulling, and standing for extended periods of time Exposure to machine noise levels Exposure to electrical and mechanical moving parts Exposure to extreme seasonal temperature conditions

Pay:

$65,000.00 - $108,000.00 per year

Work Location:

In person