Director Customer Quality

Director Customer Quality Textron Specialized Vehicles - 3.4 Augusta, GA Job Details Full-time 20 hours ago Qualifications Customer communication Management Post-sales issue resolution Manufacturing facility Customer engagement Productivity software OEM Manufacturing company experience Cross-functional communication Full Job Description Director Customer Quality Description Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities:

Create metrics and presentations to report out to senior leadership on customer quality and improvement priorities. Drive changes to customer setup and delivery processes to enhance customer deliveries and reduce damages and shortages. Lead shipping variance analysis, customer complaint resolution, and field investigations. Interface with service centers and dealers to capture the Voice of Customer (VOC) and drive corrective actions. Monitor field performance trends and initiate systemic improvements. Lead Advanced Product Quality Planning (APQP) across new product programs for setup and delivery processes. Drive Design Failure Mode and Effects Analysis (DFMEA), Process Failure Mode and Effects Analysis (PFMEA), and Production Part Approval Process (PPAP) execution in collaboration with Engineering and R D. Ensure quality integration throughout the product lifecycle—from concept to launch. Foster talent development by supporting career path planning, management of performance objectives, engagement, training, and onboarding of new hires.

Qualifications Education:

Bachelor's degree in Engineering, Quality, or related field required.

Years of Experience:

7 years of experience in OEM in ISC manufacturing quality / engineering required.

Software Knowledge:

Microsoft Office Suite required; SAP, intermediate to advanced skills in lifecycle management software preferred.

Additional Requirements:

Strong analytical, leadership, and cross-functional collaboration skills required. Experience with customer-facing quality and field issue resolution required.

Automotive / Powersports

or heavy equipment industry experience preferred. Familiarity with global safety standards and recall management preferred. Proficiency in quality systems (QMS), data analytics, and continuous improvement tools (e.g., Six Sigma, Lean) preferred. EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company:

Textron Specialized Vehicles Primary Location:

US-Georgia-Augusta Job Function:

Quality Schedule:

Full-time Job Level:

Director Job Type:

Standard Shift:

First Shift Job Posting:

06/04/2026, 2:56:54

PM Job Number:

342158