Dental Imaging Equipment Engineer

The Dental Imaging Equipment Engineer serves as a principal-level technical authority and organizational subject matter expert responsible for the most complex, high-risk, and mission‑critical dental equipment service activities.

The Engineer IV will report to Customer Service Director and will acts as the 2nd highest escalation point for unresolved technical issues, leads enterprise‑level initiatives, and shapes service standards, training programs, and best practices. In addition to mentoring and coaching Engineer I-III staff, this role influences long‑term service strategy, supports new technology introductions, and represents the organization as a senior technical expert with customers and vendors. Key ResponsibilitiesServe as the highest‑level technical expert and final escalation point for the most complex, high‑risk, or repeat‑failure equipment issuesLead diagnosis and resolution of systemic or enterprise‑wide equipment performance problemsProvide expert‑level installation, validation, and troubleshooting for advanced or newly released medical and dental technologiesDirect and oversee critical installations, upgrades, retrofits, and large‑scale remediation effortsDevelop, review, and standardize advanced service procedures, troubleshooting guides, and technical documentationPartner with engineering, quality, and product development teams to influence design improvements, reliability enhancements, and serviceabilityAnalyze service data and trends to identify root causes, recurring failures, and opportunities for preventive solutionsLead continuous improvement initiatives that enhance service efficiency, quality, safety, and customer satisfactionServe as technical lead for pilot programs, beta deployments, or early‑stage product introductionsRepresent the organization as a senior technical authority in customer meetings, audits, and high‑visibility service engagementsProvide advanced technical mentoring and coaching to Medical Equipment Engineer I, II, and III staffDesign and deliver advanced technical training, certifications, and knowledge‑sharing sessionsAdvise management on technical strategy, resource planning, skills development, and service readinessEnsure compliance with regulatory, safety, and quality standards across all service activitiesTravel extensively as required (including extended or multi‑site assignments) and provide leadership during complex service engagementsEnsure safe handling, transport, setup, and operation of equipment (up to 50 lbs.)Perform other duties as assigned by managementLeadership & Influence ResponsibilitiesProvides technical leadership across the service organization without necessarily having direct people‑management responsibilityMay provide functional or dotted‑line leadership to Engineer I-III staff on projects or escalationsActs as a trusted technical advisor to service management and cross‑functional leadersContributes to succession planning, skills assessments, and technical competency frameworks