Medical Equipment Engineer IV

Description The Medical Equipment Engineer IV serves as a principal-level technical authority and organizational subject matter expert responsible for the most complex, high-risk, and mission-critical dental equipment service activities. The Engineer IV will report to Customer Service Director and will acts as the 2nd highest escalation point for unresolved technical issues, leads enterprise-level initiatives, and shapes service standards, training programs, and best practices. In addition to mentoring and coaching Engineer I-III staff, this role influences long-term service strategy, supports new technology introductions, and represents the organization as a senior technical expert with customers and vendors. Key Responsibilities Serve as the highest-level technical expert and final escalation point for the most complex, high-risk, or repeat-failure equipment issues Lead diagnosis and resolution of systemic or enterprise-wide equipment performance problems Provide expert-level installation, validation, and troubleshooting for advanced or newly released medical and dental technologies Direct and oversee critical installations, upgrades, retrofits, and large-scale remediation efforts Develop, review, and standardize advanced service procedures, troubleshooting guides, and technical documentation Partner with engineering, quality, and product development teams to influence design improvements, reliability enhancements, and serviceability Analyze service data and trends to identify root causes, recurring failures, and opportunities for preventive solutions Lead continuous improvement initiatives that enhance service efficiency, quality, safety, and customer satisfaction Serve as technical lead for pilot programs, beta deployments, or early-stage product introductions Represent the organization as a senior technical authority in customer meetings, audits, and high-visibility service engagements Provide advanced technical mentoring and coaching to Medical Equipment Engineer I, II, and III staff Design and deliver advanced technical training, certifications, and knowledge-sharing sessions Advise management on technical strategy, resource planning, skills development, and service readiness Ensure compliance with regulatory, safety, and quality standards across all service activities Travel extensively as required (including extended or multi-site assignments) and provide leadership during complex service engagements Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs.) Perform other duties as assigned by management Leadership & Influence Responsibilities Provides technical leadership across the service organization without necessarily having direct people-management responsibility May provide functional or dotted-line leadership to Engineer I-III staff on projects or escalations Acts as a trusted technical advisor to service management and cross-functional leaders Contributes to succession planning, skills assessments, and technical competency frameworks Requirements Associate degree required; Bachelor's or Master's degree in Biomedical Engineering, Electronics, or a related field strongly preferred 8-10+ years of progressive hands-on experience servicing CBCT/dental equipment, including advanced and emerging technologies Demonstrated expert-level troubleshooting skills with complex electromechanical, software-driven, and integrated systems Proven experience serving as a senior technical escalation point or subject matter expert Strong track record of mentoring, coaching, and influencing technical teams Excellent ability to communicate highly technical information to diverse audiences, including executives and customers Advanced customer relationship, problem-solving, and conflict-resolution skills Proficiency in Microsoft Office (Word, Excel, Outlook) and enterprise service documentation systems Valid driver's license and ability to travel extensively (up to 25%) Ability to work independently, manage ambiguity, and lead complex technical initiatives Physical & Work Environment Requirements Ability to kneel, bend, stand for extended periods, and work in confined or clinical spaces Ability to lift, move, and position equipment weighing up to 50 pounds Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. 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