Job Description The Mechatronics Engineer provides remote and occasional on-site support for complex mechatronic systems that combine mechanical, electrical, and software components. The engineer assists customers and field teams in diagnosing and resolving issues with robotic automation, sensors, actuators, and embedded controllers. Responsibilities include troubleshooting mechanical, electrical, and firmware problems, training users, updating documentation, and collaborating with engineering teams to enhance system performance.

This is a highly technical engineering support role, ideal for someone with a strong engineering and analytical skillset. This role is based at our client's headquarters in Austin, TX and reports to the Director of Engineering ServicesResponsibilities

• Provide remote support for automated systems such as robotic sortation or material-handling equipment, responding to queries via chat, email, or phone. Register, track, and handle disruptions, errors, and inquiries using customer service management software.
• Diagnose and resolve software, electrical, mechanical, and firmware issues in mechatronic systems. Resolve problems with wireless devices, networks, and other IT equipment associated with automation.
• Train staff and customers on troubleshooting techniques; write, edit, and revise training manuals and how-to guides for new and updated software and hardware.
• Run reports to analyze common complaints and problems; use data to identify patterns and suggest design or process improvements. Apply mechatronic or automated solutions to improve material transfer and system performance.
• Install or configure software updates and patches to fix issues and enhance functionality. Collaborate with developers on functional requirements, testing issue resolution, and lab testing.
• Communicate and work closely with software, controls, mechanical, and installation teams to resolve client issues. Provide on-site support during system turnover and go-live events as necessary.
• Provide feedback to engineering on system failures; contribute ideas for improving system designs and implementing mechatronic enhancements.
• Ensure that all mechatronic systems comply with safety and quality standards; conduct risk assessments and develop mitigation strategies. Skills and Requirements
• Bachelor's degree in Mechatronics Engineering, Mechanical Engineering, Electrical Engineering, or a related field.
• 3+ years of experience supporting robotic or automated systems in a production environment.
• Strong knowledge of robotics, sensors, actuators, microcontrollers, and embedded systems; proficiency in programming languages such as C/C++ or Python and experience with PLCs.
• Ability to read and understand circuit diagrams, 3D models, and 2D drawings; proficiency with CAD and simulation software.
• Demonstrated experience troubleshooting mechanical, electrical, and software issues and performing routine maintenance of automated systems.
• Strong analytical and problem-solving skills with the ability to analyze performance data and identify improvement opportunities.
• Excellent verbal and written communication skills with the ability to train users and document procedures.
• Willingness to travel occasionally for on-site support and to work outside standard business hours as needed.

Experience with Beckhoff controls, TwinCAT, EtherCAT Master, or similar automation platforms.

Experience working with large-scale robotic systems, autonomous equipment, or industrial automation products.

Understanding of robotic arm kinematics and motion control theory.

Familiarity with real-time operating systems or embedded Linux environments.

Experience analyzing equipment health, diagnostic, and operational performance data.

Familiarity with sensor integration including IMUs, force/torque sensors, vision systems, encoders, and state estimation concepts.

Experience supporting Hardware-in-the-Loop (HIL), simulation, or digital twin environments.

Knowledge of functional safety standards such as

IEC 62061, ISO

13849, or similar.

Experience working in cross-functional engineering environments involving software, controls, mechanical, and electrical teams.

Experience with Palantir Foundry for data integration, analytics, telemetry visualization, or operational insights. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.