Associate Mechatronics Field Engineer

Associate Mechatronics Field Engineer FANUC America - 3.7 Auburn, WA Job Details $53,578 - $85,948 a year 20 hours ago Benefits Profit sharing Wellness program Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement On-the-job training Employee assistance program Vision insurance Opportunities for advancement Life insurance Qualifications Customer communication Engineering equipment malfunctions diagnostics High school diploma or GED Driver's License Driving Full Job Description Who You Are The Associate Field Service Engineer will be responsible for providing extensive service to most commonly encountered products and problems without assistance. An intermediate-level position requiring broad technical knowledge with the regular application of advanced engineering principles, practices and techniques. Reporting to our Auburn, WA office, the Associate Field Service Engineer will provide support to customers in Washington, Oregon, Northern California, Nevada, Idaho, Montana and Wyoming states with on-site repair, troubleshooting and /or maintenance services for CNC's and related system peripheral equipment. How It's Done Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor/Manager Actively participate in on-the-job training and classroom instruction Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers Report quality problems to the appropriate manager/supervisor as they are encountered Control inventory as assigned Learn service operations, procedures and policies, including timely and accurate submission of required paperwork Maintain all company-provided equipment, including tools Travel as required within company-provided directions and guidelines Travel to customer sites with some overnight travel ranging from 4-6 nights per month Able to travel by airplane for training purposes/ meetings as needed Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer's level of expertise Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager Frequently work with a more senior-level Field Service Engineer What You Need High School Diploma or GED Transport equipment and parts (weighing up to 75 pounds) to customer locations Ability to diagnose and problem-solve Ability to make preliminary selections and adaptation of engineering alternatives Ability to learn and absorb new ideas quickly and completely to keep current with changes in technology and methodologies Good oral and written communication skills Troubleshooting ability Use of diagnostic tools Flexibility in traveling 80% - 90% to customer sites Must have or be able to obtain a valid driver's license Must be able to drive throughout the organizations service area for business as required Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes What Would Be Even Better Associate's or bachelor's degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field Two years of relevant experience in a technical customer support or field service environment Previous CNC exposure or experience It's Your Move Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics. If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you! We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees: Medical, Dental & Vision Insurance 401(k) Retirement Program Life Insurance Short-Term & Long-Term Disability Plans Tuition Reimbursement Wellness Program Flexible Spending Accounts Employee Assistance Program Flexible Benefit Dollars Generous Holiday & Vacation Program FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $53,578 - $85,948 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here. A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant's geographic location, educational attainment, and level of experience. Sponsorship is not provided for this position. Equal Opportunity Employer, including disabled and veterans.