Lab Operations Engineer, Systems Integration | Consumer Devices Open

AI - 4.6

San Francisco, CA Job Details $230,000 - $290,000 a year 23 hours ago Benefits Paid parental leave Health savings account Caregiver leave Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Qualifications Hardware maintenance Equipment troubleshooting Laboratory equipment repair Ethernet Consumer electronics Hardware support Bluetooth Hardware management Hardware diagnostics Manufacturing company experience 802.11 (Wi-Fi) Full Job Description Software - San Francisco About the Team OpenAI Consumer Devices is building the next generation of products that bring powerful AI into people's everyday lives. Guided by OpenAI's mission to ensure AGI benefits all of humanity, our team combines world-class researchers, engineers, designers, and operators who care deeply about creating useful, intuitive, and responsible technology. You'll have the opportunity to work alongside exceptional people on ambitious, zero-to-one challenges at the intersection of hardware, software, and AI. This is a chance to help define an entirely new category of products—and shape how people experience AI in the future. The Systems Integration team is critical in this mission, turning complex hardware-software development into reliable product signals. Lab Operations is the physical backbone of that work: we build and maintain the device fleets, test environments, and hardware-in-the-loop labs that let teams test repeatably, understand failures, and ship with confidence. About the Role As a Lab Operations Manager, Systems Integration , you will own the day-to-day operation of a large-scale consumer device test lab. This is a hands-on operations leadership role: you'll keep device fleets, test rigs, lab infrastructure, inventory, provisioning, maintenance, and logistics running smoothly so engineers and QA technicians have reliable environments for validation and release testing. We're looking for someone who is highly organized, technically hands-on, comfortable with consumer electronics and lab equipment, and experienced operating complex physical test environments at scale. Because this is a new category of devices, you'll have the opportunity to build the lab operating model early—shaping the systems, standards, and workflows that support products from prototype through launch. In this role, you will: Own device fleet and inventory: Manage configuration, deployment, tracking, lifecycle, and accurate asset records for a large fleet of consumer devices and test equipment; coordinate receiving, storage, checkout, shipping, transfers, spares, and secure disposal .

Operate and maintain the lab:

Keep racks, benches, test rigs, cabling, power, networking, peripherals, and shared equipment reliable and organized; diagnose issues and coordinate repairs, replacements, and preventive maintenance .

Prepare devices for testing:

Flash, provision, reset, configure, label, and assign devices to test environments .

Support testing and diagnostics:

Partner with engineering and QA on large-scale test automation setups, failure reproduction, diagnostics collection, log capture, and environment resets .

Plan lab readiness and capacity:

Track fleet health, rig availability, utilization, and upcoming test needs; identify constraints before they block testing .

Partner across teams:

Work with hardware, systems, QA, reliability, IT, and infrastructure teams to keep the lab ready for development and release activities . Minimum Qualifications Proven track-record of operating or supporting a hardware, electronics, reliability, manufacturing, or QA test lab. Hands-on experience managing fleets of consumer electronics, embedded devices, prototypes, or connected hardware. Comfortable setting up, configuring, troubleshooting, and maintaining devices, test rigs, networking, power systems, and peripherals across USB, Wi-Fi, Ethernet, Bluetooth, power, and device connectivity. You might thrive in this role if you: Have strong organizational skills and can manage competing requests while keeping inventory, asset tracking, maintenance records, lab logistics, and shared spaces documented and operational. Are comfortable following technical procedures for provisioning, firmware installation, resets, diagnostics collection, and test setup. Communicate clearly with engineersation. Enjoy improving the reliability, scalability, and efficiency of physical lab operations. Basic CAD familiarity is a plus. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity. We are an equal opportunity employeration, or other applicable legally protected characteristic. Background checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Compensation $230K - $290K + Offers Equity The base pay offered may vary depending on multiple individualized factorsance-related bonus(es) for eligible employees, and the following benefits. Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit) 401(k) retirement plan with employer match Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks) Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law) Mental health and wellness support Employer-paid basic life and disability coverage Annual learning and development stipend to fuel your professional growth Daily meals in our offices, and meal delivery credits as eligible Relocation support for eligible employees Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided. More details about our benefits are available to candidates during the hiring process. This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.